Approximate Expected Delay Costs for Call and Contact Centre models under Light Traffic Regimes
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References listed on IDEAS
- Sanjeev Dewan & Haim Mendelson, 1990. "User Delay Costs and Internal Pricing for a Service Facility," Management Science, INFORMS, vol. 36(12), pages 1502-1517, December.
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NEP fieldsThis paper has been announced in the following NEP Reports:
- NEP-ALL-2008-08-31 (All new papers)
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