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E-commerce Last-mile Supply Network Configuration and Logistics Capability

In: Innovations and Strategies for Logistics and Supply Chains: Technologies, Business Models and Risk Management. Proceedings of the Hamburg International Conference of Logistics (HICL), Vol. 20

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  • Lim, Stanley Frederick W. T.
  • Srai, Jagjit Singh

Abstract

The exact mechanism as to how last-mile supply network (LMSN) configuration influences performance has been relatively undeveloped, and with mixed results in the extant literature. This paper argues the difficulty in arriving to a convergent understanding because of a missing link that connects the relationship between configuration and performance. Specifically, it is posited that the missing link lies in the mediating role of logistics capability (comprising demand-management interface; supply- management interface; information management; and co-ordination) on the relationship between LMSN configuration and performance. Using the configurational approach, six configuration dimensions are identified: consumer portfolio; product portfolio; network structure; network flow; relationship and governance; and service architecture. By incorporating greater precision and additional theoretical considerations, this paper presents a conceptual framework through a set of propositions that provides greater depth of insight regarding the relationship between the influencing factors on LMSN configuration with logistics capability and performance.

Suggested Citation

  • Lim, Stanley Frederick W. T. & Srai, Jagjit Singh, 2015. "E-commerce Last-mile Supply Network Configuration and Logistics Capability," Chapters from the Proceedings of the Hamburg International Conference of Logistics (HICL), in: Kersten, Wolfgang & Blecker, Thorsten & Ringle, Christian M. (ed.), Innovations and Strategies for Logistics and Supply Chains: Technologies, Business Models and Risk Management. Proceedings of the Hamburg Internationa, volume 20, pages 59-89, Hamburg University of Technology (TUHH), Institute of Business Logistics and General Management.
    • Handle: RePEc:zbw:hiclch:209251
    DOI: 10.15480/882.1264
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