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Kristof Coussement

Personal Details

First Name:Kristof
Middle Name:
Last Name:Coussement
Suffix:
RePEc Short-ID:pco265
http://www.kristofcoussement.com
3 Rue de la Digue F-59000 Lille France

Affiliation

(50%) IESEG School of Management
Université Catholique de Lille

Lille, France
http://www.ieseg.fr/
RePEc:edi:iesegfr (more details at EDIRC)

(50%) Lille Économie et Management (LEM)

Lille, France
http://lem.univ-lille.fr/
RePEc:edi:laborfr (more details at EDIRC)

Research output

as
Jump to: Working papers Articles

Working papers

  1. K. Coussement & D. F. Benoit & D. Van Den Poel, 2009. "Improved Marketing Decision Making in a Customer Churn Prediction Context Using Generalized Additive Models," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 09/603, Ghent University, Faculty of Economics and Business Administration.
  2. K. W. De Bock & K. Coussement & D. Van Den Poel & -, 2009. "Ensemble classification based on generalized additive models," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 09/625, Ghent University, Faculty of Economics and Business Administration.
  3. K. Coussement & D. Van Den Poel, 2008. "Integrating the Voice of Customers through Call Center Emails into a Decision Support System for Churn Prediction," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 08/502, Ghent University, Faculty of Economics and Business Administration.
  4. K. Coussement & D. Van Den Poel, 2008. "Improving Customer Attrition Prediction by Integrating Emotions from Client/Company Interaction Emails and Evaluating Multiple Classifiers," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 08/527, Ghent University, Faculty of Economics and Business Administration.
  5. K. Coussement & D. Van Den Poel, 2007. "Improving Customer Complaint Management by Automatic Email Classification Using Linguistic Style Features as Predictors," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 07/481, Ghent University, Faculty of Economics and Business Administration.
  6. K. Coussement & D. Van Den Poel, 2006. "Churn Prediction in Subscription Services: an Application of Support Vector Machines While Comparing Two Parameter-Selection Techniques," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 06/412, Ghent University, Faculty of Economics and Business Administration.

Articles

  1. Coussement, Kristof & Van den Bossche, Filip A.M. & De Bock, Koen W., 2014. "Data accuracy's impact on segmentation performance: Benchmarking RFM analysis, logistic regression, and decision trees," Journal of Business Research, Elsevier, vol. 67(1), pages 2751-2758.
  2. Coussement, Kristof & De Bock, Koen W., 2013. "Customer churn prediction in the online gambling industry: The beneficial effect of ensemble learning," Journal of Business Research, Elsevier, vol. 66(9), pages 1629-1636.
  3. Coussement, Kristof & Buckinx, Wouter, 2011. "A probability-mapping algorithm for calibrating the posterior probabilities: A direct marketing application," European Journal of Operational Research, Elsevier, vol. 214(3), pages 732-738, November.
  4. De Bock, Koen W. & Coussement, Kristof & Van den Poel, Dirk, 2010. "Ensemble classification based on generalized additive models," Computational Statistics & Data Analysis, Elsevier, vol. 54(6), pages 1535-1546, June.

More information

Research fields, statistics, top rankings, if available.

Statistics

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Co-authorship network on CollEc

NEP Fields

NEP is an announcement service for new working papers, with a weekly report in each of many fields. This author has had 5 papers announced in NEP. These are the fields, ordered by number of announcements, along with their dates. If the author is listed in the directory of specialists for this field, a link is also provided.
  1. NEP-MKT: Marketing (4) 2006-11-12 2007-10-20 2008-04-04 2009-11-27
  2. NEP-ICT: Information and Communication Technologies (2) 2007-10-20 2008-04-04
  3. NEP-ECM: Econometrics (1) 2010-04-17
  4. NEP-FOR: Forecasting (1) 2009-11-27

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