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Service Innovation:Organizational Responses to Technological Opportunities & Market Imperatives

Editor

Listed:
  • Joe Tidd
    (University of Sussex, UK)

  • Frank M Hull
    (Fordham University, USA)

Abstract

In the most advanced service economies, services create up to three-quarters of the wealth and 85% of employment, and yet we know relatively little about managing innovation in this sector. The critical role of services, in the broadest sense, has long been recognized, but is still not well understood. Most research and management prescriptions have been based on the experience of manufacturing and high technology sectors. There is a clear need to distinguish which, if any, of what we know about managing innovation in manufacturing is applicable to services, what must be adapted, and what is distinct and different. Such is the goal of this book.

Individual chapters are listed in the "Chapters" tab

Suggested Citation

  • Joe Tidd & Frank M Hull (ed.), 2003. "Service Innovation:Organizational Responses to Technological Opportunities & Market Imperatives," World Scientific Books, World Scientific Publishing Co. Pte. Ltd., number p294, September.
  • Handle: RePEc:wsi:wsbook:p294
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    Citations

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    Cited by:

    1. Lan Li & Hsin-Chieh Kung & Fu-Sheng Tsai & Chih-Fang Liu & Kun-Hwa Lu, 2018. "Service Learning, Service Climate, and Service-Based Social Innovation for Sustainability," Sustainability, MDPI, Open Access Journal, vol. 10(7), pages 1-12, July.
    2. Qun Zhao & Pei-Hsuan Tsai & Jin-Long Wang, 2019. "Improving Financial Service Innovation Strategies for Enhancing China’s Banking Industry Competitive Advantage during the Fintech Revolution: A Hybrid MCDM Model," Sustainability, MDPI, Open Access Journal, vol. 11(5), pages 1-29, March.
    3. Dao Thi Ta & Chia-Han Yang, 2018. "Exploring The Impacts Of Service Innovation On Customer Satisfaction In The Telecom Industry: A Perspective From Interactive And Supportive Service Innovations," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 22(07), pages 1-30, October.
    4. Björn Remneland Wikhamn & Jan Ljungberg & Alexander Styhre, 2013. "Enacting Hard And Soft Product Offerings In Mature Industries: Moving Towards Servitisation In Volvo," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 17(04), pages 1-23.
    5. Tsu-Ming Yeh & Shun-Hsing Chen & Tsen-Fei Chen, 2019. "The Relationships among Experiential Marketing, Service Innovation, and Customer Satisfaction—A Case Study of Tourism Factories in Taiwan," Sustainability, MDPI, Open Access Journal, vol. 11(4), pages 1-12, February.
    6. Tor Helge Aas & Per E. Pedersen, 2010. "The Firm-Level Effects Of Service Innovation: A Literature Review," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 14(05), pages 759-794.
    7. Joe Tidd & John Bessant, 2018. "Innovation Management Challenges: From Fads To Fundamentals," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 22(05), pages 1-13, June.
    8. Jon Sundbo & Donna Sundbo & Anders Henten, 2015. "Service encounters as bases for innovation," The Service Industries Journal, Taylor & Francis Journals, vol. 35(5), pages 255-274, March.

    Book Chapters

    The following chapters of this book are listed in IDEAS

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