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The Organization of New Service Development in the USA and UK

In: Service Innovation Organizational Responses to Technological Opportunities & Market Imperatives


  • Frank M. Hull

    (Fordham University Graduate School, Lincoln Center Campus, 113 West 60th Street, New York 10023, USA)

  • Joe Tidd

    (SPRU, University of Sussex, Brighton BN1 9RF, U.K.)


The following sections are included:IntroductionTheoretical FramexworkResearch MethodsStudy I: Combined AnalysisStudy II: Concurrency in the USA and UKStudy III: Context of ConcurrencySummaryDiscussion and Conclusion

Suggested Citation

  • Frank M. Hull & Joe Tidd, 2003. "The Organization of New Service Development in the USA and UK," World Scientific Book Chapters, in: Joe Tidd & Frank M Hull (ed.), Service Innovation Organizational Responses to Technological Opportunities & Market Imperatives, chapter 6, pages 137-174, World Scientific Publishing Co. Pte. Ltd..
  • Handle: RePEc:wsi:wschap:9781848161306_0006

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    References listed on IDEAS

    1. Robert D. Dewar & Jane E. Dutton, 1986. "The Adoption of Radical and Incremental Innovations: An Empirical Analysis," Management Science, INFORMS, vol. 32(11), pages 1422-1433, November.
    2. Billie Jo Zirger & Modesto A. Maidique, 1990. "A Model of New Product Development: An Empirical Test," Management Science, INFORMS, vol. 36(7), pages 867-883, July.
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    More about this item


    Innovation; Services; Product Development; Technology Management; Operations Management;
    All these keywords.

    JEL classification:

    • L2 - Industrial Organization - - Firm Objectives, Organization, and Behavior
    • L8 - Industrial Organization - - Industry Studies: Services
    • O2 - Economic Development, Innovation, Technological Change, and Growth - - Development Planning and Policy


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