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How and when corporate social responsibility affects salespeople's organizational citizenship behaviors?: The moderating role of ethics and justice

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  • Sandra Castro‐González
  • Belén Bande
  • Takuma Kimura

Abstract

The influence of corporate social responsibility (CSR) on salespeople's organizational citizenship behaviors (OCBs) has been widely neglected by academic literature. This paper analyzes the influence of salespeople's perceived dimensions of CSR on the salespeople OCB through organizational commitment. Additionally, the study proposes that interpersonal justice and ethical climate have a moderate effect on the relationship between CSR and commitment, and consequently, the relationship between CSRs and OCBs. The empirical analysis is based on dyadic data from 176 salespeople and their supervisors from 96 companies. The findings not only confirm the importance of the social, environmental, and economic actions to influence on salespeople OCBs, but also, it reveals unexpected conclusions about moderating variables. In addition, the paper identifies the main implications of these results for management and makes some suggestions for future studies.

Suggested Citation

  • Sandra Castro‐González & Belén Bande & Takuma Kimura, 2019. "How and when corporate social responsibility affects salespeople's organizational citizenship behaviors?: The moderating role of ethics and justice," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 26(3), pages 548-558, May.
    • Handle: RePEc:wly:corsem:v:26:y:2019:i:3:p:548-558
    DOI: 10.1002/csr.1700
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    References listed on IDEAS

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    Cited by:

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    2. Jajja, Muhammad Shakeel Sadiq & Asif, Muhammad & Montabon, Frank & Chatha, Kamran Ali, 2020. "The indirect effect of social responsibility standards on organizational performance in apparel supply chains: A developing country perspective," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 139(C).
    3. Bilal Afsar & Basheer Al‐Ghazali & Waheed Umrani, 2020. "Retracted: Corporate social responsibility, work meaningfulness, and employee engagement: The joint moderating effects of incremental moral belief and moral identity centrality," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(3), pages 1264-1278, May.
    4. Li‐Fei Chen & Donna Larissa Khuangga, 2021. "Configurational paths of employee reactions to corporate social responsibility: An organizational justice perspective," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 28(1), pages 389-403, January.
    5. Mehran Nejati & Azadeh Shafaei, 2023. "Why do employees respond differently to corporate social responsibility? A study of substantive and symbolic corporate social responsibility," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 30(4), pages 2066-2080, July.
    6. Yuwei Deng & Jacob Cherian & Kalpina Kumari & Sarminah Samad & Jawad Abbas & Muhammad Safdar Sial & József Popp & Judit Oláh, 2022. "Impact of Sleep Deprivation on Job Performance of Working Mothers: Mediating Effect of Workplace Deviance," IJERPH, MDPI, vol. 19(7), pages 1-17, March.
    7. Xiaofei Yan & Juan Felipe Espinosa-Cristia & Kalpina Kumari & Lucian Ionel Cioca, 2022. "Relationship between Corporate Social Responsibility, Organizational Trust, and Corporate Reputation for Sustainable Performance," Sustainability, MDPI, vol. 14(14), pages 1-15, July.

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