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Searching for Organizational Intelligence in the Evolution of Public-Sector Performance Management


  • Virtanen Petri
  • Vakkuri Jarmo


The article explores the transformation process of evaluation, performance monitoring and accountability in the public sector. The process underlines that horizontal accountability referencing a wide democratic footprint is likely to become more explicit. To this end, this article develops the idea of transformation of public sector performance management from the viewpoint of organizational intelligence. Much of the current doctrine originates from rationalistic performance management and evaluation models and are therefore reluctant or unable to see the social mechanisms incorporated in the mechanisms of accountability. This article concludes that ‘hard nose’ rationalistic models of performance and evaluation are not anymore fit for purpose. To be measured by traditional performance metrics, the society is far too complex, constructed by various social networks and retrospective interlink-ages, and constituted by public service systems. Thus, the need for intelligence in organizational knowledge management and decision-making processes ought to be addressed more systematically.

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  • Virtanen Petri & Vakkuri Jarmo, 2015. "Searching for Organizational Intelligence in the Evolution of Public-Sector Performance Management," NISPAcee Journal of Public Administration and Policy, Sciendo, vol. 8(2), pages 89-99, December.
  • Handle: RePEc:vrs:njopap:v:8:y:2015:i:2:p:89-99:n:4

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    References listed on IDEAS

    1. James G. March, 1978. "Bounded Rationality, Ambiguity, and the Engineering of Choice," Bell Journal of Economics, The RAND Corporation, vol. 9(2), pages 587-608, Autumn.
    2. Douglass C. North, 2005. "Introduction to Understanding the Process of Economic Change," Introductory Chapters, in: Understanding the Process of Economic Change, Princeton University Press.
    3. Carsten Greve, 2015. "Ideas in Public Management Reform for the 2010s. Digitalization, Value Creation and Involvement," Public Organization Review, Springer, vol. 15(1), pages 49-65, March.
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