Protective Measures Against COVID-19 and their Impact on Guest Satisfaction and Behaviour Intentions: The Case of the Hotel Industry of Serbia
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DOI: 10.2478/ethemes-2022-0029
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References listed on IDEAS
- Rafael Robina-Ramírez & Jose-Amelio Medina-Merodio & Libertad Moreno-Luna & Héctor V. Jiménez-Naranjo & Marcelo Sánchez-Oro, 2021. "Safety and Health Measures for COVID-19 Transition Period in the Hotel Industry in Spain," IJERPH, MDPI, vol. 18(2), pages 1-19, January.
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- Siti Falindah Padlee Author-Email: siti.falindah@umt.edu.my & Cheong Yun Thaw & Siti Nur 'Atikah Zulkiffli, 2019. "The relationship between service quality, customer satisfaction and behavioural intentions," Tourism and Hospitality Management, University of Rijeka, Faculty of Tourism and Hospitality Management, vol. 25(1), pages 121-139, May.
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- Untaru, Elena-Nicoleta & Han, Heesup, 2021. "Protective measures against COVID-19 and the business strategies of the retail enterprises: Differences in gender, age, education, and income among shoppers," Journal of Retailing and Consumer Services, Elsevier, vol. 60(C).
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More about this item
Keywords
protective measures; COVID-19; guest attitude; satisfaction; behavioral intentions;All these keywords.
JEL classification:
- Z31 - Other Special Topics - - Tourism Economics - - - Industry Studies
- Z33 - Other Special Topics - - Tourism Economics - - - Marketing and Finance
- M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing
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