IDEAS home Printed from https://ideas.repec.org/a/taf/servic/v35y2015i7-8p368-387.html
   My bibliography  Save this article

Service-driven social community and its relation to well-being

Author

Listed:
  • Cindy Yunhsin Chou
  • Soe-Tsyr Yuan

Abstract

This study aims to develop a conceptual framework pertaining to a service-driven social community and its relation to customer well-being. This paper draws on motivations and self-determination theory to expand an existing empowerment framework for a better understanding of how a service provider, which aims at transforming its service offerings to achieve business sustainability, supports for his/her customers' needs in value co-creation in the beginning and over the course of time, which subsequently drive their active engagement in co-creation. The framework reinforces the transformative role of a service to establish a social community to satisfy customers' psychological needs for competence, autonomy and a sense of relatedness. The satisfaction will drive the community to form a collective commitment to shared goals and intercustomer support, which subsequently perpetuates community members' positive experiences of living well. This is accomplished through a case study drawn from the cTaipei platform, where service providers interact with their networks and customers to co-create values in developing a creative Taipei city. This paper contributes to this practice by providing a roadmap for services and customers to be benefited from the proposed service-driven social community framework.

Suggested Citation

  • Cindy Yunhsin Chou & Soe-Tsyr Yuan, 2015. "Service-driven social community and its relation to well-being," The Service Industries Journal, Taylor & Francis Journals, vol. 35(7-8), pages 368-387, May.
    • Handle: RePEc:taf:servic:v:35:y:2015:i:7-8:p:368-387
    DOI: 10.1080/02642069.2015.1015520
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/02642069.2015.1015520
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/02642069.2015.1015520?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Deepa Narayan, 2005. "Measuring Empowerment : Cross Disciplinary Perspectives," World Bank Publications - Books, The World Bank Group, number 7441, December.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Anne Sorensen & Judy Drennan, 2017. "Understanding value-creating practices in social media-based brand communities," The Service Industries Journal, Taylor & Francis Journals, vol. 37(15-16), pages 986-1007, December.
    2. Cindy Yunhsin Chou & Chin Hsiu Huang & Tzu-An Lin, 2018. "Organizational intellectual capital and its relation to frontline service employee innovative behavior: consumer value co-creation behavior as a moderator," Service Business, Springer;Pan-Pacific Business Association, vol. 12(4), pages 663-684, December.
    3. Steven W. Rayburn & David A. Gilliam, 2016. "Using work design to motivate customer-oriented behaviors," The Service Industries Journal, Taylor & Francis Journals, vol. 36(7-8), pages 339-355, June.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Jeni Klugman & Francisco Rodríguez & Hyung-Jin Choi, 2011. "The HDI 2010: new controversies, old critiques," The Journal of Economic Inequality, Springer;Society for the Study of Economic Inequality, vol. 9(2), pages 249-288, June.
    2. Allan S. Layug & Ida Marie T. Pantig & Leilani E. Bolong & Rouselle F. Lavado, 2010. "Do barangays really matter in local services delivery? Some Issues and Policy Options," Governance Working Papers 22809, East Asian Bureau of Economic Research.
    3. Sabina Alkire, 2007. "The Missing Dimensions of Poverty Data: Introduction to the Special Issue," Oxford Development Studies, Taylor & Francis Journals, vol. 35(4), pages 347-359.
    4. repec:unu:wpaper:wp2012-02 is not listed on IDEAS
    5. Alkire, Sabina & Meinzen-Dick, Ruth & Peterman, Amber & Quisumbing, Agnes & Seymour, Greg & Vaz, Ana, 2013. "The Women’s Empowerment in Agriculture Index," World Development, Elsevier, vol. 52(C), pages 71-91.
    6. Burchardt, Tania & Evans, Martin & Holder, Holly, 2013. "Public policy and inequalities of choice and autonomy," LSE Research Online Documents on Economics 51267, London School of Economics and Political Science, LSE Library.
    7. Gressel, Christie M. & Rashed, Tarek & Maciuika, Laura Aswati & Sheshadri, Srividya & Coley, Christopher & Kongeseri, Sreeram & Bhavani, Rao R, 2020. "Vulnerability mapping: A conceptual framework towards a context-based approach to women’s empowerment," World Development Perspectives, Elsevier, vol. 20(C).
    8. Handapangoda, Wasana Sampath & Sisira Kumara, Ajanth, 2012. "From silence to voice: Examining the empowerment potential of mobile phones to women in Sri Lanka The case of dependent housewives," MPRA Paper 41768, University Library of Munich, Germany, revised 01 Oct 2012.
    9. Vijayamohanan, Pillai N. & Asalatha, B. P., 2012. "Measuring Women Empowerment: Dissecting the Methodological Discourse," MPRA Paper 44077, University Library of Munich, Germany.
    10. Maria Ana Lugo & Esfandiar Maasoumi, 2008. "Multidimensional Poverty Measures from an Information Theory Perspective," Working Papers 85, ECINEQ, Society for the Study of Economic Inequality.
    11. Melinda Schmidt & Harald Strotmann & Jürgen Volkert, 2022. "Female and Male Community-Level Empowerment: Capability Approach-Based Findings for Rural India," The European Journal of Development Research, Palgrave Macmillan;European Association of Development Research and Training Institutes (EADI), vol. 34(2), pages 754-784, April.
    12. Tony Castleman, 2011. "Human Recognition and its Role in Economic Development: A Descriptive Review," Working Papers 2011-08, The George Washington University, Institute for International Economic Policy.
    13. Tony Castleman, 2011. "Measurement of Human Recognition: A Methodology with Empirical Applications in India and Kenya," Working Papers 2011-10, The George Washington University, Institute for International Economic Policy.
    14. Scott, Lucy, 2014. "Transfers for extreme poverty reduction: Implications for patron-client relationships in the context of Bangladesh's agricultural reformation," WIDER Working Paper Series 029, World Institute for Development Economic Research (UNU-WIDER).
    15. Sinharoy, Sheela S. & McManus, Shauna & Conrad, Amelia & Patrick, Madeleine & Caruso, Bethany A., 2023. "The Agency, Resources, and Institutional Structures for Sanitation-related Empowerment (ARISE) Scales: Development and validation of measures of women’s empowerment in urban sanitation for low- and mi," World Development, Elsevier, vol. 164(C).
    16. Victor Lavy & Giulia Lotti & Zizhong Yan, 2022. "Empowering Mothers and Enhancing Early Childhood Investment: Effect on Adults’ Outcomes and Children’s Cognitive and Noncognitive Skills," Journal of Human Resources, University of Wisconsin Press, vol. 57(3), pages 821-867.
    17. Scott, Lucy, 2012. "Contested Relationships: Women's Economic and Social Empowerment, Insights from the Transfer of Material Assets in Bangladesh," WIDER Working Paper Series 002, World Institute for Development Economic Research (UNU-WIDER).
    18. Ximena Castro-Sardi & Yuli Andrea Salazar & Margarita M. Munévar, 2020. "¡Todos(as) emprendedores(as)! Subjetividad y salud mental en un proceso de capacitación en emprendimiento," Revista Sociedad y Economía, Universidad del Valle, CIDSE, issue 40, pages 25-44, July.
    19. Tanzi Smith, 2011. "Using critical systems thinking to foster an integrated approach to sustainability: a proposal for development practitioners," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 13(1), pages 1-17, February.
    20. Sharmistha Self & Richard Grabowski, 2013. "Female Autonomy In Rural North India: Impact Of Economic, Social, And Political Factors," Journal of Economic Development, Chung-Ang Unviersity, Department of Economics, vol. 38(1), pages 59-82, March.
    21. Muhammad Qahraman Kakar, 2021. "Ethnic Disparities, Women Education and Empowerment in South Asia," Erudite Ph.D Dissertations, Erudite, number ph21-01 edited by Manon Domingues Dos Santos, February.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:servic:v:35:y:2015:i:7-8:p:368-387. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/FSIJ20 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.