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Lifelong learning as an employee retention tool. Comparative banking analysis

Author

Listed:
  • Jerzy Kaźmierczyk

    (Poznań University of Economics and Business, Poland)

  • Gulnara Fatykhovna Romashkina

    (Tyumen State University, Russian Federation)

  • Przemysław Macholak

    (University of Pennsylvania, United States)

Abstract

Different companies choose different training strategies to reinforce human capital. The main aim of this paper is to measure the impact of training on the loyalty of bank employees. Various factors that could potentially impact the loyalty levels were considered. This comparative quantitative study is the first one that investigates the differences in loyalty levels that was carried out on a sample of Polish and Russian bank employees. The study manages to elaborate on the results of an original comprehensive survey conducted in both Poland and Russia on a sample of more than 2000 bank employees. Kolmogorov-Smirnov test, Mann-Whitney test, Kruskal-Wallis test, exploratory factor analysis, Cronbach’s alpha, Kaiser-Mayer-Olkin and Bartlett`s test and answer tree (CHAID method) were used. The paper confirms breaking up general loyalty concept into affective commitment and calculative loyalty. Training does not impact employees’ rational choices. However, employers can strengthen loyalty by using instruments influencing employees’ emotionality and thus strengthen human capital.

Suggested Citation

  • Jerzy Kaźmierczyk & Gulnara Fatykhovna Romashkina & Przemysław Macholak, 2020. "Lifelong learning as an employee retention tool. Comparative banking analysis," Entrepreneurship and Sustainability Issues, VsI Entrepreneurship and Sustainability Center, vol. 8(1), pages 1064-1080, September.
    • Handle: RePEc:ssi:jouesi:v:8:y:2020:i:1:p:1064-1080
    DOI: 10.9770/jesi.2020.8.1(71)
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    References listed on IDEAS

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    Cited by:

    1. Ivan Soukal & Eva Hamplová & Jiri Haviger, 2021. "Effectiveness of Regulation of Educational Requirements for Non-Bank Credit Providers in Czech Republic," Social Sciences, MDPI, vol. 10(1), pages 1-15, January.

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    More about this item

    Keywords

    lifelong learning; employee retention tool; training; human capital; e-learning;
    All these keywords.

    JEL classification:

    • J00 - Labor and Demographic Economics - - General - - - General
    • J39 - Labor and Demographic Economics - - Wages, Compensation, and Labor Costs - - - Other
    • G21 - Financial Economics - - Financial Institutions and Services - - - Banks; Other Depository Institutions; Micro Finance Institutions; Mortgages

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