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Exploring Systemic Problems in IS Adoption Using Critical Systems Heuristics

Author

Listed:
  • Syed Arshad Raza

    (Imam Abdulrahman Bin Faisal University)

  • Atiq W. Siddiqui

    (Imam Abdulrahman Bin Faisal University)

  • Craig Standing

    (Edith Cowan University)

Abstract

Most of the traditional technology acceptance models revolve around information systems (IS)/information technology (IT) adoption at individual user level. Organizations are complex social systems in which stakeholders interact and play different roles in IS/IT adoption and use. This study provides an organizational perspective through multiple stakeholder viewpoints to explore ‘systemic problems’ in IS adoption. This paper contributes to IS literature by applying boundary critique mechanism of Critical Systems Heuristics (CSH) through an interpretive study of a web portal implementation project in a West Australian University. This perspective considers systemic problems as a ‘system of conflicts’ comprising key factors and organization-wide stakeholder interactions. Moreover, it adds to CSH theory as to how systemic problems are identified by using boundary judgments and evaluated using a hermeneutic approach.

Suggested Citation

  • Syed Arshad Raza & Atiq W. Siddiqui & Craig Standing, 2019. "Exploring Systemic Problems in IS Adoption Using Critical Systems Heuristics," Systemic Practice and Action Research, Springer, vol. 32(2), pages 125-153, April.
    • Handle: RePEc:spr:syspar:v:32:y:2019:i:2:d:10.1007_s11213-018-9467-6
    DOI: 10.1007/s11213-018-9467-6
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    References listed on IDEAS

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    Cited by:

    1. Matthew Hutcheson & Alec Morton & Shona Blair, 2024. "Critical Systems Heuristics: a Systematic Review," Systemic Practice and Action Research, Springer, vol. 37(4), pages 499-514, August.
    2. Raza, Syed Arshad, 2021. "Managing ethical requirements elicitation of complex socio-technical systems with critical systems thinking: A case of course-timetabling project," Technology in Society, Elsevier, vol. 66(C).
    3. Tendai Kanjanda & Nien-Tsu Tuan, 2020. "A Systemic Exploration of the Risk Factors in Zimbabwean Information Technology Projects," Systemic Practice and Action Research, Springer, vol. 33(1), pages 77-93, February.
    4. John K. Christiansen & Morten Wellendorf, 2021. "Exploring Opportunities with Experimental Use of Communicative Spaces to Overcome Defensive Routines and Increase Information Systems Utilization," Systemic Practice and Action Research, Springer, vol. 34(6), pages 713-750, December.

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