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Users’ perception for innovation and sustainability management: evidence from public transport

Author

Listed:
  • Alba Gómez-Ortega

    (King Juan Carlos University)

  • Sandra Flores-Ureba

    (King Juan Carlos University)

  • Vera Gelashvili

    (King Juan Carlos University)

  • María Luisa Delgado Jalón

    (King Juan Carlos University)

Abstract

No one doubts the importance of public transport services in the economic backbone of any country. In recent decades, there has been a growing interest in the contribution to Sustainable Development Goals on the part of governments, companies, and stakeholders. In this sense, transport can contribute to the sustainability of cities and facilitate other social objectives, such as universal accessibility, with innovation being a key pillar for this. Thus, the main objective of this study is to analyze users’ perceptions of the innovation and sustainability of public transport in Spain. To analyze the user’s perception of public transport, a questionnaire was developed following Bitner’s Servicescape Model. A total of 1,354 responses were collected in different Spanish cities. The main results show that the policies implemented in both innovation and sustainability are perceived positively but do not seem to have much impact on the service user. Public transport users prioritize the speed, frequency, and safety of the service received. In addition, it should be noted that the gender of the user influences the preferences of the objectives, i.e., men value technological development in public transport more. At the same time, women give higher priority to sustainability. The age of users is another variable that conditions public transport users’ perceptions of innovation and sustainability. The results also show users’ preferences for different types of public transport. The study’s main contribution is that it shows to what extent the innovation and sustainability policies applied in the public transport service are valued and motivate citizens to use the service. The political and management decisions may be disconnected from the reality perceived by users. These decisions may be more linked to regulatory pressures and involve a high implementation cost, so it is necessary to consider the valuation of users’ service so that the benefit or social return of these investments is high, encouraging the use of the service.

Suggested Citation

  • Alba Gómez-Ortega & Sandra Flores-Ureba & Vera Gelashvili & María Luisa Delgado Jalón, 2024. "Users’ perception for innovation and sustainability management: evidence from public transport," Review of Managerial Science, Springer, vol. 18(3), pages 859-882, March.
    • Handle: RePEc:spr:rvmgts:v:18:y:2024:i:3:d:10.1007_s11846-023-00625-0
    DOI: 10.1007/s11846-023-00625-0
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    More about this item

    Keywords

    Public transport users; Public transport sustainability; Public transport innovation; Innovation management; Sustainability management;
    All these keywords.

    JEL classification:

    • R11 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General Regional Economics - - - Regional Economic Activity: Growth, Development, Environmental Issues, and Changes
    • R41 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Transportation Economics - - - Transportation: Demand, Supply, and Congestion; Travel Time; Safety and Accidents; Transportation Noise
    • O18 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - Urban, Rural, Regional, and Transportation Analysis; Housing; Infrastructure

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