Quality service in banking: a longitudinal approach
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DOI: 10.1007/s11135-016-0420-4
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- Marco Guerra & Francesca Bassi & José G. Dias, 2020. "A Multiple-Indicator Latent Growth Mixture Model to Track Courses with Low-Quality Teaching," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 147(2), pages 361-381, January.
- Lucas Lopes Ferreira de Souza & Francesca Bassi & Ana Augusta Ferreira de Freitas, 2021. "Longitudinal analysis of microfinance borrowers in Brazil: A dynamic market segmentation," Journal of International Development, John Wiley & Sons, Ltd., vol. 33(6), pages 1063-1083, August.
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Keywords
Quality service; Latent growth models; Latent variables; Longitudinal analysis; Banking services;All these keywords.
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