IDEAS home Printed from https://ideas.repec.org/a/spr/opmare/v16y2023i3d10.1007_s12063-023-00347-2.html
   My bibliography  Save this article

Assessing repair and maintenance efficiency for water suppliers: a novel hybrid USBM-FIS framework

Author

Listed:
  • Amir Homayoun Sarfaraz

    (Islamic Azad University)

  • Amir Karbassi Yazdi

    (Islamic Azad University)

  • Thomas Hanne

    (University of Applied Sciences and Arts Northwestern Switzerland)

  • Peter Fernandes Wanke

    (Federal University of Rio de Janeiro)

  • Raheleh Sadat Hosseini

    (Islamic Azad University)

Abstract

A metropolitan area's water supply is imperative to the city's development. One of the main goals of the water supply utilities is to ensure the availability of water, as a lack of water would cause many social, political, or health problems. Therefore, water supply facilities must be in good condition, efficient preventive maintenance plans must be implemented, and the performance of the maintenance team monitored. In this paper, efficiency indices of Tehran water utility maintenance teams are investigated using different Data Envelopment Analysis (DEA) models. The final scores were then used as inputs to a Fuzzy Inference System (FIS) to assess the efficiency of these maintenance units. Two performance indicators based on DEA, "Availability efficiency" and "Repair time efficiency" are introduced for performance assessment. The Mean Time Between Failure (MTBF) and the Ready To Operate (RTO) are two desirable outputs that are considered in addition to one undesirable output: the Mean Time To Repair (MTTR). In addition, we suggest a new index named MRRW by combining the DEA efficiency with the RRW index. We introduce a novel approach based on DEA combined with FIS methods and the new factors for evaluating water supply maintenance systems, while most previous studies on measuring the efficiency of maintenance teams consider only limited aspects of performance measurement. Based on the results of our study, it became clear that the MRRW measures efficiency better than the traditional RRW measures. We present future improvement strategies based on the output of the FIS.

Suggested Citation

  • Amir Homayoun Sarfaraz & Amir Karbassi Yazdi & Thomas Hanne & Peter Fernandes Wanke & Raheleh Sadat Hosseini, 2023. "Assessing repair and maintenance efficiency for water suppliers: a novel hybrid USBM-FIS framework," Operations Management Research, Springer, vol. 16(3), pages 1321-1342, September.
    • Handle: RePEc:spr:opmare:v:16:y:2023:i:3:d:10.1007_s12063-023-00347-2
    DOI: 10.1007/s12063-023-00347-2
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s12063-023-00347-2
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s12063-023-00347-2?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. María Molinos-Senante & Alexandros Maziotis & Ramon Sala-Garrido, 2017. "Assessment of the Total Factor Productivity Change in the English and Welsh Water Industry: a Färe-Primont Productivity Index Approach," Water Resources Management: An International Journal, Published for the European Water Resources Association (EWRA), Springer;European Water Resources Association (EWRA), vol. 31(8), pages 2389-2405, June.
    2. Charnes, A. & Cooper, W. W. & Rhodes, E., 1978. "Measuring the efficiency of decision making units," European Journal of Operational Research, Elsevier, vol. 2(6), pages 429-444, November.
    3. Zhou, P. & Ang, B.W. & Poh, K.L., 2006. "Slacks-based efficiency measures for modeling environmental performance," Ecological Economics, Elsevier, vol. 60(1), pages 111-118, November.
    4. Parvin Golfam & Parisa-Sadat Ashofteh & Taher Rajaee & Xuefeng Chu, 2019. "Prioritization of Water Allocation for Adaptation to Climate Change Using Multi-Criteria Decision Making (MCDM)," Water Resources Management: An International Journal, Published for the European Water Resources Association (EWRA), Springer;European Water Resources Association (EWRA), vol. 33(10), pages 3401-3416, August.
    5. Maziotis, Alexandros & Villegas, Andrés & Molinos-Senante, María & Sala-Garrido, Ramon, 2020. "Impact of external costs of unplanned supply interruptions on water company efficiency: Evidence from Chile," Utilities Policy, Elsevier, vol. 66(C).
    6. Osiro, Lauro & Lima-Junior, Francisco R. & Carpinetti, Luiz Cesar R., 2014. "A fuzzy logic approach to supplier evaluation for development," International Journal of Production Economics, Elsevier, vol. 153(C), pages 95-112.
    7. Saranga, Haritha & Nagpal, Rajiv, 2016. "Drivers of operational efficiency and its impact on market performance in the Indian Airline industry," Journal of Air Transport Management, Elsevier, vol. 53(C), pages 165-176.
    8. Zhou, Peng & Poh, Kim Leng & Ang, Beng Wah, 2007. "A non-radial DEA approach to measuring environmental performance," European Journal of Operational Research, Elsevier, vol. 178(1), pages 1-9, April.
    9. Xuhui Ding & Zixuan Zhang & Fengping Wu & Xiangyi Xu, 2019. "Study on the Evolution of Water Resource Utilization Efficiency in Tibet Autonomous Region and Four Provinces in Tibetan Areas under Double Control Action," Sustainability, MDPI, vol. 11(12), pages 1-11, June.
    10. Ana Pérez-González & Pablo Carlos & Elisa Alén, 2022. "An analysis of the efficiency of football clubs in the Spanish First Division through a two-stage relational network DEA model: a simulation study," Operational Research, Springer, vol. 22(3), pages 3089-3112, July.
    11. Abbas Roozbahani & Ebrahim Ebrahimi & Mohammad Ebrahim Banihabib, 2018. "A Framework for Ground Water Management Based on Bayesian Network and MCDM Techniques," Water Resources Management: An International Journal, Published for the European Water Resources Association (EWRA), Springer;European Water Resources Association (EWRA), vol. 32(15), pages 4985-5005, December.
    12. A. Guerrini & G. Romano & L. Carosi & F. Mancuso, 2017. "Cost Savings in Wastewater Treatment Processes: the Role of Environmental and Operational Drivers," Water Resources Management: An International Journal, Published for the European Water Resources Association (EWRA), Springer;European Water Resources Association (EWRA), vol. 31(8), pages 2465-2478, June.
    13. R. D. Banker & A. Charnes & W. W. Cooper, 1984. "Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis," Management Science, INFORMS, vol. 30(9), pages 1078-1092, September.
    14. Mohammad Rezaei-Malek & Ali Siadat & Jean-Yves Dantan & Reza Tavakkoli-Moghaddam, 2019. "A trade-off between productivity and cost for the integrated part quality inspection and preventive maintenance planning under uncertainty," International Journal of Production Research, Taylor & Francis Journals, vol. 57(19), pages 5951-5973, October.
    15. Faccio, M. & Persona, A. & Sgarbossa, F. & Zanin, G., 2014. "Industrial maintenance policy development: A quantitative framework," International Journal of Production Economics, Elsevier, vol. 147(PA), pages 85-93.
    16. Mohsen Shafiei Nikabadi & Hossein Fallah Moghaddam, 2021. "An integrated approach of adaptive neuro-fuzzy inference system and dynamic data envelopment analysis for supplier selection," International Journal of Mathematics in Operational Research, Inderscience Enterprises Ltd, vol. 18(4), pages 503-527.
    17. Tone, Kaoru, 2001. "A slacks-based measure of efficiency in data envelopment analysis," European Journal of Operational Research, Elsevier, vol. 130(3), pages 498-509, May.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Zhou, P. & Ang, B.W. & Poh, K.L., 2008. "A survey of data envelopment analysis in energy and environmental studies," European Journal of Operational Research, Elsevier, vol. 189(1), pages 1-18, August.
    2. Chen, Po-Chi & Yu, Ming-Miin & Chang, Ching-Cheng & Managi, Shunsuke, 2014. "Non-Radial Directional Performance Measurement with Undesirable Outputs," MPRA Paper 57189, University Library of Munich, Germany.
    3. Wang, Zhaohua & Feng, Chao, 2015. "Sources of production inefficiency and productivity growth in China: A global data envelopment analysis," Energy Economics, Elsevier, vol. 49(C), pages 380-389.
    4. Liu, John S. & Lu, Louis Y.Y. & Lu, Wen-Min, 2016. "Research fronts in data envelopment analysis," Omega, Elsevier, vol. 58(C), pages 33-45.
    5. Chang, Young-Tae & Zhang, Ning & Danao, Denise & Zhang, Nan, 2013. "Environmental efficiency analysis of transportation system in China: A non-radial DEA approach," Energy Policy, Elsevier, vol. 58(C), pages 277-283.
    6. Khalid Mehmood & Yaser Iftikhar & Shouming Chen & Shaheera Amin & Alia Manzoor & Jinlong Pan, 2020. "Analysis of Inter-Temporal Change in the Energy and CO 2 Emissions Efficiency of Economies: A Two Divisional Network DEA Approach," Energies, MDPI, vol. 13(13), pages 1-17, June.
    7. Feng Li & Qingyuan Zhu & Jun Zhuang, 2018. "Analysis of fire protection efficiency in the United States: a two-stage DEA-based approach," OR Spectrum: Quantitative Approaches in Management, Springer;Gesellschaft für Operations Research e.V., vol. 40(1), pages 23-68, January.
    8. Junlong Li & Chuangneng Cai & Feng Zhang, 2020. "Assessment of Ecological Efficiency and Environmental Sustainability of the Minjiang-Source in China," Sustainability, MDPI, vol. 12(11), pages 1-15, June.
    9. George Halkos & George Papageorgiou, 2016. "Spatial environmental efficiency indicators in regional waste generation: a nonparametric approach," Journal of Environmental Planning and Management, Taylor & Francis Journals, vol. 59(1), pages 62-78, January.
    10. Ramanathan, Ramakrishnan & Ramanathan, Usha & Bentley, Yongmei, 2018. "The debate on flexibility of environmental regulations, innovation capabilities and financial performance – A novel use of DEA," Omega, Elsevier, vol. 75(C), pages 131-138.
    11. Sun, Jiasen & Yuan, Yang & Yang, Rui & Ji, Xiang & Wu, Jie, 2017. "Performance evaluation of Chinese port enterprises under significant environmental concerns: An extended DEA-based analysis," Transport Policy, Elsevier, vol. 60(C), pages 75-86.
    12. Behrouz Arabi & Susila Munisamy Doraisamy & Ali Emrouznejad & Alireza Khoshroo, 2017. "Eco-efficiency measurement and material balance principle: an application in power plants Malmquist Luenberger Index," Annals of Operations Research, Springer, vol. 255(1), pages 221-239, August.
    13. Arabi, Behrouz & Munisamy, Susila & Emrouznejad, Ali & Shadman, Foroogh, 2014. "Power industry restructuring and eco-efficiency changes: A new slacks-based model in Malmquist–Luenberger Index measurement," Energy Policy, Elsevier, vol. 68(C), pages 132-145.
    14. Tae-Woong Yang & Joon-Ho Na & Hun-Koo Ha, 2019. "Comparative Analysis of Production Possibility Frontier in Measuring Social Efficiency with Data Envelopment Analysis: An Application to Airports," Sustainability, MDPI, vol. 11(7), pages 1-18, April.
    15. Jie Wu & Xiang Lu & Dong Guo & Liang Liang, 2017. "Slacks-Based Efficiency Measurements with Undesirable Outputs in Data Envelopment Analysis," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 16(04), pages 1005-1021, July.
    16. Chiu, Yung-Ho & Lee, Jen-Hui & Lu, Ching-Cheng & Shyu, Ming-Kuang & Luo, Zhengying, 2012. "The technology gap and efficiency measure in WEC countries: Application of the hybrid meta frontier model," Energy Policy, Elsevier, vol. 51(C), pages 349-357.
    17. Arabi, Behrouz & Munisamy, Susila & Emrouznejad, Ali & Toloo, Mehdi & Ghazizadeh, Mohammad Sadegh, 2016. "Eco-efficiency considering the issue of heterogeneity among power plants," Energy, Elsevier, vol. 111(C), pages 722-735.
    18. Xiang Ji & Jiasen Sun & Qunwei Wang & Qianqian Yuan, 2019. "Revealing Energy Over-Consumption and Pollutant Over-Emission Behind GDP: A New Multi-criteria Sustainable Measure," Computational Economics, Springer;Society for Computational Economics, vol. 54(4), pages 1391-1421, December.
    19. Shih-Heng Yu, 2019. "Benchmarking and Performance Evaluation Towards the Sustainable Development of Regions in Taiwan: A Minimum Distance-Based Measure with Undesirable Outputs in Additive DEA," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 144(3), pages 1323-1348, August.
    20. Yu, Ming-Miin & Chen, Li-Hsueh, 2016. "Centralized resource allocation with emission resistance in a two-stage production system: Evidence from a Taiwan’s container shipping company," Transportation Research Part A: Policy and Practice, Elsevier, vol. 94(C), pages 650-671.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:opmare:v:16:y:2023:i:3:d:10.1007_s12063-023-00347-2. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.