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How digitalization in banking improve service supply chain resilience of e-commerce sector? a technological adoption model approach

Author

Listed:
  • Syed Imran Zaman

    (Southwest Jiaotong University
    Jinnah University for Women)

  • Sharfuddin Ahmed Khan

    (University of Regina)

  • Sahar Qabool

    (Karachi Institute of Economics and Technology (KIET))

  • Himanshu Gupta

    (Indian Institute of Technology (Indian School of Mines))

Abstract

Supply chain resilience (SCR) is crucial for organizational sustainability and growth. This paper explores the factors of digitalization in the banking sector for achieving resilience in the e-commerce service supply chain. Most previous researchers have explored supply chain resilience in e-commerce using structural equation modeling. This study identifies and evaluates the crucial factors of digital banking that improve resilience in the e-commerce service supply chain using the Interpretive Structural Modeling (ISM) and Decision-Making Trial and Evaluation Laboratory (DEMATEL) technique. A conceptual framework is created based on the literature review and technology adoption theory. The framework comprises the critical digital technology adoption factors for the resilient service supply chain in Pakistan’s e-commerce sector. The results show that the most critical driving factors are “performance expectancy (F15),” “e-cost effectiveness (F5),” and “Trust (F8)” The research findings have several implications for decision-makers, and practitioners, providing insights into how digitalization in the banking sector can help in designing resilient supply chains in the e-commerce sector.

Suggested Citation

  • Syed Imran Zaman & Sharfuddin Ahmed Khan & Sahar Qabool & Himanshu Gupta, 2023. "How digitalization in banking improve service supply chain resilience of e-commerce sector? a technological adoption model approach," Operations Management Research, Springer, vol. 16(2), pages 904-930, June.
    • Handle: RePEc:spr:opmare:v:16:y:2023:i:2:d:10.1007_s12063-022-00341-0
    DOI: 10.1007/s12063-022-00341-0
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