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Correction to: S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM

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  • Linda D. Hollebeek

    (NHH Norwegian School of Economics)

  • Rajendra K. Srivastava

    (Indian School of Business)

  • Tom Chen

    (University of Newcastle)

Abstract

The section “S-D logic axioms: a customer engagement perspective” and author note in the original version of this article contained an oversight from the authors in acknowledging the contributions of the work by Brodie et al. in this publication.

Suggested Citation

  • Linda D. Hollebeek & Rajendra K. Srivastava & Tom Chen, 2019. "Correction to: S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM," Journal of the Academy of Marketing Science, Springer, vol. 47(1), pages 186-186, January.
    • Handle: RePEc:spr:joamsc:v:47:y:2019:i:1:d:10.1007_s11747-018-0605-6
    DOI: 10.1007/s11747-018-0605-6
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    Cited by:

    1. Chengbin Wang & Yi Zhu & Qingyang Wang, 2025. "Exploration of the social selling of family-owned B2B enterprises and perceptual barriers," International Entrepreneurship and Management Journal, Springer, vol. 21(1), pages 1-23, December.
    2. Hollebeek, Linda D. & Abbasi, Amir Zaib & Schultz, Carsten D. & Ting, Ding Hooi & Sigurdsson, Valdimar, 2022. "Hedonic consumption experience in videogaming: A multidimensional perspective," Journal of Retailing and Consumer Services, Elsevier, vol. 65(C).
    3. Hollebeek, Linda D. & Belk, Russell, 2021. "Consumers’ technology-facilitated brand engagement and wellbeing: Positivist TAM/PERMA- vs. Consumer Culture Theory perspectives," International Journal of Research in Marketing, Elsevier, vol. 38(2), pages 387-401.
    4. Kamran, Qeis & Becker, Marcus, 2023. "The Structure and Evolution of the Marketing Field: A Content Analysis of Five Decades of Research within the Academy of Marketing Science Journals," Research Journal for Applied Management (RJAM), International School of Management (ISM), Dortmund, vol. 4(1), pages 89-132.
    5. Yanni Ping & Yang Li & Jiaxin Zhu, 2025. "Beyond accuracy measures: the effect of diversity, novelty and serendipity in recommender systems on user engagement," Electronic Commerce Research, Springer, vol. 25(3), pages 2177-2204, June.
    6. Sanjit Roy & Gaganpreet Singh & Saalem Sadeque & Paul Harrigan & Kristof Coussement, 2023. "Customer engagement with digitalized interactive platforms in retailing," Post-Print hal-04282353, HAL.
    7. Divine Q. Agozie & Muesser Nat, 2022. "Do communication content functions drive engagement among interest group audiences? An analysis of organizational communication on Twitter," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 9(1), pages 1-9, December.
    8. Ramadan, Zahy B., 2021. "“Alexafying†shoppers: The examination of Amazon's captive relationship strategy," Journal of Retailing and Consumer Services, Elsevier, vol. 62(C).
    9. Guerola-Navarro, Vicente & Gil-Gomez, Hermenegildo & Oltra-Badenes, Raul & Sendra-García, Javier, 2021. "Customer relationship management and its impact on innovation: A literature review," Journal of Business Research, Elsevier, vol. 129(C), pages 83-87.
    10. T. Ndhlovu & T. Maree, 2024. "The central role of consumer–brand engagement in product and service brand contexts," Journal of Marketing Analytics, Palgrave Macmillan, vol. 12(4), pages 944-961, December.
    11. Abbasi, Amir Zaib & Tsiotsou, Rodoula H. & Hussain, Khalil & Rather, Raouf Ahmad & Ting, Ding Hooi, 2023. "Investigating the impact of social media images’ value, consumer engagement, and involvement on eWOM of a tourism destination: A transmittal mediation approach," Journal of Retailing and Consumer Services, Elsevier, vol. 71(C).
    12. Lingzhi Brian Fang & Tan Cheng & Heng Yang & Yajing Duan, 2025. "Capturing brand loyalty through customer relationship management: exploring the roles of customer brand engagement and psychological contracts from a dual perspective," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 12(1), pages 1-13, December.
    13. Lars Brand & Matthias Anderski & Tim Ströbel, 2025. "Unpacking brand co-creation: a single-case study and empirical consolidation of brand co-creation performances following qualitative meta-synthesis," Journal of Brand Management, Palgrave Macmillan, vol. 32(2), pages 150-165, March.
    14. Liguo Lou & Yongbing Jiao & Joon Koh, 2021. "Determinants of Fan Engagement in Social Media-Based Brand Communities: A Brand Relationship Quality Perspective," Sustainability, MDPI, vol. 13(11), pages 1-17, May.
    15. Qinhai Ma & Mengyi Li & Guanghui Shi & Tianshu Zhou, 2023. "The promotional effect of interpersonal attraction of service employees on customer engagement in the S-D logic," SN Business & Economics, Springer, vol. 3(11), pages 1-22, November.
    16. Xiaoxia Chen & Xiaofeng Su & Wenhe Lin & Anxin Xu & Jianhong Chen & Qiujin Zheng, 2022. "The Effect of Omnichannel Integration on Fresh Food Customer Engagement from the Viewpoint of Flow Experience," Sustainability, MDPI, vol. 14(21), pages 1-20, October.
    17. Bombaij, Nick, 2021. "Effectiveness of loyalty programs," Other publications TiSEM 095c506d-5b5c-4ea3-9b41-a, Tilburg University, School of Economics and Management.
    18. Fletcher-Brown, Judith & Turnbull, Sarah & Viglia, Giampaolo & Chen, Tom & Pereira, Vijay, 2021. "Vulnerable consumer engagement: How corporate social media can facilitate the replenishment of depleted resources," International Journal of Research in Marketing, Elsevier, vol. 38(2), pages 518-529.
    19. Karolina Kaczorowska & Jodie Conduit & Steven Goodman, 2024. "Engaging through storytelling: the interplay of engagement with a story, cause, and charity," Journal of Brand Management, Palgrave Macmillan, vol. 31(3), pages 265-292, May.
    20. Gandhi, Mohina & Kar, Arpan Kumar, 2022. "How do Fortune firms build a social presence on social media platforms? Insights from multi-modal analytics," Technological Forecasting and Social Change, Elsevier, vol. 182(C).
    21. Jana Gross & Renaud Lunardo, 2024. "Online communication styles of narcissistic content and low versus high social media engagement: evidence from Instagram," Marketing Letters, Springer, vol. 35(4), pages 547-560, December.
    22. Xiao, Quan & Huang, Weiling & Qu, Lu & Li, Xia, 2025. "The impact of multimodal information features of short sales videos on consumer engagement behavior: A multi-method approach," Journal of Retailing and Consumer Services, Elsevier, vol. 82(C).
    23. Hendricks, Leeya & Matthyssens, Paul & Kowalkowski, Christian, 2025. "The co-evolution of actor engagement and value co-creation on digital platforms," International Journal of Production Economics, Elsevier, vol. 279(C).
    24. María Bonilla-Quijada & Juan Tugores-Ques & Josep Lluís Olmo Arriaga, 2021. "Promotion of urban tourism: insights into user engagement on social media," Information Technology & Tourism, Springer, vol. 23(4), pages 611-632, December.

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