Empirical studies on the impact of booking status on customers’ choice behavior in online appointment systems
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DOI: 10.1007/s11573-023-01161-9
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More about this item
Keywords
Behavioral operations management; Service operations; Customer choices; Observational learning; Discrete choice experiments;All these keywords.
JEL classification:
- D91 - Microeconomics - - Micro-Based Behavioral Economics - - - Role and Effects of Psychological, Emotional, Social, and Cognitive Factors on Decision Making
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