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When digital government matters for tourism: a stakeholder analysis

Author

Listed:
  • Nadzeya Kalbaska

    (USI, Università della Svizzera italiana, UNESCO Chair in ICT to Develop and Promote Sustainable Tourism in World Heritage Sites)

  • Tomasz Janowski

    (Gdańsk University of Technology
    Danube University Krems)

  • Elsa Estevez

    (Universidad Nacional del Sur
    Institute of Computer Science and Engineering (UNS–CONICET))

  • Lorenzo Cantoni

    (USI, Università della Svizzera italiana, UNESCO Chair in ICT to Develop and Promote Sustainable Tourism in World Heritage Sites)

Abstract

Despite the importance of governance processes for destination management and the impact of digital technology on such processes, surprisingly little academic research has explored the use of digital technology to transform public governance in the tourism sector. This conceptual paper fills this gap by conducting a digital government stakeholder analysis for the tourism sector using the digital government evolution model as its theoretical foundation. The analysis identifies six relevant stakeholder groups: governments, businesses, non-profits, citizens, visitors and employees. It examines six types of technology-enabled interactions between government and other stakeholders: government-to-government, government-to-business, government-to-non-profit, government-to-citizen, government-to-visitor and government-to-employee. These interactions are illustrated with real-life examples. The analysis contributes to identifying pressures on tourism authorities and determining how the authorities respond to such pressures, how they innovate their operations and policies with digital technologies, and how these innovations are institutionalized over time. The results contribute to building the theoretical foundations for sector-specific digital government and enable strategic discussion on the use of commercially viable and socially responsible digital innovation to advance the tourism sector.

Suggested Citation

  • Nadzeya Kalbaska & Tomasz Janowski & Elsa Estevez & Lorenzo Cantoni, 2017. "When digital government matters for tourism: a stakeholder analysis," Information Technology & Tourism, Springer, vol. 17(3), pages 315-333, September.
    • Handle: RePEc:spr:infott:v:17:y:2017:i:3:d:10.1007_s40558-017-0087-2
    DOI: 10.1007/s40558-017-0087-2
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    References listed on IDEAS

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    1. F. M. Go & M. Trunfio, 2011. "E-Services Governance in Public and Private Sectors: A Destination Management Organization Perspective," Springer Books, in: Alessandro D'Atri & Maria Ferrara & Joey F. George & Paolo Spagnoletti (ed.), Information Technology and Innovation Trends in Organizations, pages 11-19, Springer.
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    3. Alessandro Inversini & Isabella Rega & Isabella Nunes Pereira & Roberto Bartholo, 2015. "The Rise of eTourism for Development," Springer Books, in: Iis Tussyadiah & Alessandro Inversini (ed.), Information and Communication Technologies in Tourism 2015, edition 127, pages 419-431, Springer.
    4. Ahmad FAJAR & Imam SHOFI, 2016. "Addressing Consistency Checking of Goal Model for Software Product Line Government Tourism System," Journal of Advanced Research in Management, ASERS Publishing, vol. 7(1), pages 150-155.
    5. Anna Picco-Schwendener & Lorenzo Cantoni, 2015. "Tourists and Municipal Wi-Fi Networks (MWN): The Case of Lugano (Switzerland)," Springer Books, in: Iis Tussyadiah & Alessandro Inversini (ed.), Information and Communication Technologies in Tourism 2015, edition 127, pages 565-578, Springer.
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    Cited by:

    1. Wei Yang & Qiuxia Chen & Yanyue Dao & Xiaoting Huang & Weifang Shao, 2022. "Ecological Civilization and High-Quality Development: Do Tourism Industry and Technological Progress Affect Ecological Economy Development?," IJERPH, MDPI, vol. 20(1), pages 1-25, December.
    2. Prateek Kalia & Dušan Mladenović & à ngel Acevedo-Duque, 2022. "Decoding the Trends and the Emerging Research Directions of Digital Tourism in the Last Three Decades: A Bibliometric Analysis," SAGE Open, , vol. 12(4), pages 21582440221, October.

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