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How does IT affect design centricity approaches: Evidence from Spain’s smart tourism ecosystem

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  • Arenas, Alvaro E.
  • Goh, Jie Mein
  • Urueña, Alberto

Abstract

Little or no prior work has examined how information technology enables the development of a design centered digital ecosystem. To examine this research question, we employ a capabilities lens and identify the pathways through which IT drives the development of a design centric smart tourism ecosystem. We analyzed archival data and data collected from interviews conducted in Spain, a country which has embarked on smart destinations projects and topped the World Economic Forum’s Travel and Competitiveness Index. From our analysis, we delineate and identify specific IT-enabled capabilities important for a country implementing smart tourism projects. We find that many of the IT resources available help develop key capabilities necessary for creating a design centric smart tourism ecosystem.

Suggested Citation

  • Arenas, Alvaro E. & Goh, Jie Mein & Urueña, Alberto, 2019. "How does IT affect design centricity approaches: Evidence from Spain’s smart tourism ecosystem," International Journal of Information Management, Elsevier, vol. 45(C), pages 149-162.
    • Handle: RePEc:eee:ininma:v:45:y:2019:i:c:p:149-162
    DOI: 10.1016/j.ijinfomgt.2018.10.015
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    2. Shivam Gupta & Sachin Modgil & Choong-Ki Lee & Uthayasankar Sivarajah, 2023. "The future is yesterday: Use of AI-driven facial recognition to enhance value in the travel and tourism industry," Information Systems Frontiers, Springer, vol. 25(3), pages 1179-1195, June.

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