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The effects of IT capabilities and delivery model on cloud computing success and firm performance for cloud supported processes and operations

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  • Garrison, Gary
  • Wakefield, Robin L.
  • Kim, Sanghyun

Abstract

Our study examines the effect of relational, managerial and technical IT-based capabilities on cloud computing success; and analyzes how this success impacts firm performance with respect to the processes and operations supported by cloud computing. Additionally, we investigated the complex relationships that exist between IT capabilities and the public, private and hybrid cloud delivery models. Data from a sample of 302 organizations were collected to empirically test our model. The results indicate that a relational IT capability is the most influential factor to facilitate cloud success compared to technical and managerial IT capabilities. Furthermore, an evaluation of the interrelationships indicates that the public and hybrid cloud delivery models may be more dependent on relational IT capabilities for cloud success while the flexibility and agility of the firm's internal IT (technical IT capability) facilitates the public cloud. We discuss how IT-based capabilities may be used to leverage cloud delivery models to positively influence the successful implementation of cloud computing, and ultimately, firm performance for the processes and operations supported by the cloud.

Suggested Citation

  • Garrison, Gary & Wakefield, Robin L. & Kim, Sanghyun, 2015. "The effects of IT capabilities and delivery model on cloud computing success and firm performance for cloud supported processes and operations," International Journal of Information Management, Elsevier, vol. 35(4), pages 377-393.
    • Handle: RePEc:eee:ininma:v:35:y:2015:i:4:p:377-393
    DOI: 10.1016/j.ijinfomgt.2015.03.001
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    2. Abdul Ismail Hj Mohd Jawi & Malvern Abdullah & Chung Siew Mee Ellen Chung, 2023. "Recent Development on Information System Capabilities and Sustainable Competitive Advantages: A Research Model, Review and Directions for Future Research," Information Management and Business Review, AMH International, vol. 15(2), pages 44-56.
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    4. John Oredo & Denis Dennehy, 2023. "Exploring the Role of Organizational Mindfulness on Cloud Computing and Firm Performance: The Case of Kenyan Organizations," Information Systems Frontiers, Springer, vol. 25(5), pages 2029-2050, October.
    5. Karaca, Yeliz & Moonis, Majaz & Zhang, Yu-Dong & Gezgez, Caner, 2019. "Mobile cloud computing based stroke healthcare system," International Journal of Information Management, Elsevier, vol. 45(C), pages 250-261.
    6. Senyo, Prince Kwame & Addae, Erasmus & Boateng, Richard, 2018. "Cloud computing research: A review of research themes, frameworks, methods and future research directions," International Journal of Information Management, Elsevier, vol. 38(1), pages 128-139.
    7. Liu, Sen & Chan, Felix T.S. & Yang, Junai & Niu, Ben, 2018. "Understanding the effect of cloud computing on organizational agility: An empirical examination," International Journal of Information Management, Elsevier, vol. 43(C), pages 98-111.
    8. Arenas, Alvaro E. & Goh, Jie Mein & Urueña, Alberto, 2019. "How does IT affect design centricity approaches: Evidence from Spain’s smart tourism ecosystem," International Journal of Information Management, Elsevier, vol. 45(C), pages 149-162.
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