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Fear of Online Consumer Identity Theft: Cross-Country Application and Short Scale Development

Author

Listed:
  • Gianfranco Walsh

    (Friedrich-Schiller University of Jena)

  • Edward Shiu

    (Bangor University)

  • Louise Hassan

    (Bangor University)

  • Patrick Hille

    (Friedrich-Schiller University of Jena)

  • Ikuo Takahashi

    (Keio University)

Abstract

The growing internationalization of electronic commerce demands the establishment of the cross-national validity of theoretical concepts. An important concept in e-commerce is consumers’ fear of online identity theft (FOIT), which impedes consumers’ willingness to engage in online transactions and can negatively affect e-commerce revenues. The present study validates the consumer FOIT scale developed in Germany by Hille et al. (2015) in a cross-cultural setting and proposes an abbreviated version of the scale, which is approximately 35% shorter than the original. Established validation procedures with samples of online consumers from Germany, the United States, and Japan demonstrate the reliability, validity, and cross-national applicability of the short FOIT scale. In particular, this study extends Hille et al. (2015) research by examining and revealing the impact of FOIT on consumers’ prevention-focused responses. This research offers implications for both research and e-commerce managers.

Suggested Citation

  • Gianfranco Walsh & Edward Shiu & Louise Hassan & Patrick Hille & Ikuo Takahashi, 2019. "Fear of Online Consumer Identity Theft: Cross-Country Application and Short Scale Development," Information Systems Frontiers, Springer, vol. 21(6), pages 1251-1264, December.
    • Handle: RePEc:spr:infosf:v:21:y:2019:i:6:d:10.1007_s10796-019-09958-2
    DOI: 10.1007/s10796-019-09958-2
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    Cited by:

    1. A. F. Salam & Hua Dai & Lei Wang, 2022. "Online Users’ Identity Theft and Coping Strategies, Attribution and Sense of Urgency: A Non-Linear Quadratic Effect Assessment," Information Systems Frontiers, Springer, vol. 24(6), pages 1929-1948, December.
    2. Alessandro Acquisti & Tamara Dinev & Mark Keil, 2019. "Editorial: Special issue on cyber security, privacy and ethics of information systems," Information Systems Frontiers, Springer, vol. 21(6), pages 1203-1205, December.
    3. Romanus Izuchukwu Okeke & Max Hashem Eiza, 2023. "The Application of Role-Based Framework in Preventing Internal Identity Theft Related Crimes: A Qualitative Case Study of UK Retail Companies," Information Systems Frontiers, Springer, vol. 25(2), pages 451-472, April.

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