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Devising smart strategic framework for assessment of quality in engineering education

Author

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  • Vivek B. Kamat

    (Gogte Institute of Technology)

  • Jayant K. Kittur

    (Gogte Institute of Technology)

Abstract

Establishment of more engineering colleges has raised the critical issue of quality for sustaining invisible competition, amidst financial challenges and market pressure. For assessment of quality and ascertaining its continual improvement, developing a quality framework is highly opportune in the present day context. Implementation of modified quality function deployment methodology is expected to ensure that attributes of quality of engineering educational services offered are customer driven and not guided only by the perceptions of service provider. In order to facilitate that the voice of customers is effectively heard and is translated into improvement in operations for quality enhancement, the paper discusses certain methodologies to narrow down the spectrum of opinions and ratings expressed by multiple stakeholders, into meaningful inferences. Carrying out Analytic Hierarchy Process analysis for establishing priorities for the improvement and corrective actions, renders it smart strategy for quality enhancement. Modified Expero model is then proposed to be invoked to asses and evaluate effectiveness of engineering education currently prevailing. The paper envisages describing overall methodology for the assessment of quality, using hybrid model which is expected to synergize the assessment exercise and neutralise influence of limitations of constituent methodologies and models.

Suggested Citation

  • Vivek B. Kamat & Jayant K. Kittur, 2019. "Devising smart strategic framework for assessment of quality in engineering education," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 10(6), pages 1403-1428, December.
  • Handle: RePEc:spr:ijsaem:v:10:y:2019:i:6:d:10.1007_s13198-019-00892-9
    DOI: 10.1007/s13198-019-00892-9
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    References listed on IDEAS

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    1. Willem Karel M. Brauers & Edmundas Kazimieras Zavadskas & Zenonas Turskis & Tatjana Vilutiene, 2008. "Multi‐objective contractor's ranking by applying the Moora method," Journal of Business Economics and Management, Taylor & Francis Journals, vol. 9(4), pages 245-255, July.
    2. Arash Apornak, 2017. "Customer satisfaction measurement using SERVQUAL model, integration Kano and QFD approach in an educational institution," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 21(1), pages 129-141.
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    5. Garbin Praničević, Daniela & Peterlin, Judita, 2018. "Multi-Criteria Decision Making Application in the Education Context," Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference (2018), Split, Croatia, in: Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference, Split, Croatia, 6-8 September 2018, pages 286-293, IRENET - Society for Advancing Innovation and Research in Economy, Zagreb.
    6. Thomas L. Saaty, 1994. "How to Make a Decision: The Analytic Hierarchy Process," Interfaces, INFORMS, vol. 24(6), pages 19-43, December.
    7. Vivek B. Kamat & Jayant K. Kittur, 2017. "Quantifying the quality of higher and technical education: salient perspectives," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 8(2), pages 515-527, June.
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    Cited by:

    1. Jianfeng Li & Yunfeng Zhang, 2022. "Construction of smart medical assurance system based on virtual reality and GANs image recognition," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 13(5), pages 2517-2530, October.

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