Using Flexibility in Designing CRM Solution
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DOI: 10.1007/s40171-018-0203-y
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Cited by:
- Ehsan Samiei & Jafar Habibi, 2020. "The Mutual Relation Between Enterprise Resource Planning and Knowledge Management: A Review," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 21(1), pages 53-66, March.
- Adedapo Adewunmi Oluwatayo & Olufunmilayo Adetoro, 2020. "Influence of Employee Attributes, Work Context and Human Resource Management Practices on Employee Job Engagement," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 21(4), pages 295-308, December.
- Rohit Kumar Singh & Sachin Modgil & Padmanav Acharya, 2019. "Assessment of Supply Chain Flexibility Using System Dynamics Modeling," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 20(1), pages 39-63, December.
- Muhammad Farooq & Valliappan Raju, 2019. "Want to Stay the Market Leader in the Era of Transformative Marketing? Keep the Customers Satisfied!," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 20(3), pages 257-266, September.
- Nakul Parameswar & Sanjay Dhir & Sushil, 2020. "Interpretive Ranking of Choice of Interaction of Parent Firms Post-International Joint Venture Termination using TISM-IRP," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 21(1), pages 1-16, March.
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Keywords
CRM design; CRM flexibility; CRM scoping; Delphi method; Flexible CRM; Process flexibility; User flexibility;All these keywords.
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