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An assessment of service level of household toilet attributes based on the users’ satisfaction in rural Bihar, India

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  • Mohammad Rashid

    (Indian Institute of Technology Kharagpur)

  • Debapratim Pandit

    (Indian Institute of Technology Kharagpur)

Abstract

The performance and improvement of sanitation services in developing countries including India is usually monitored using the parameter ‘availability of household toilets’ and the tool ‘sanitation ladder’ which is defined using different excreta disposal systems. These assessment criteria are developed from the perspective of experts’ rather than users’ perspective and take into consideration only a few attributes which mask the quality of several other attributes of toilets which are essential for the functionality and sustained use of toilets. The current study determines appropriate level of service (LOS) scales/ranges for different aspects of household toilets from users’ perspective using the concept of LOS and applies the same to analyze the quality of service of attributes of household toilets specified in sanitation programs. While LOS scale for quantitative attributes is directly determined through successive interval scaling technique, the LOS scale for qualitative attributes is developed by obtaining a quantitative score for qualitative data using RIDIT analysis and then employing the successive interval scaling technique. This study has found that the LOS of some of the attributes specified under sanitation program is below acceptable LOS (LOS C) which requires improvement.

Suggested Citation

  • Mohammad Rashid & Debapratim Pandit, 2021. "An assessment of service level of household toilet attributes based on the users’ satisfaction in rural Bihar, India," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 23(5), pages 7373-7392, May.
    • Handle: RePEc:spr:endesu:v:23:y:2021:i:5:d:10.1007_s10668-020-00921-9
    DOI: 10.1007/s10668-020-00921-9
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    References listed on IDEAS

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    1. Mohammad Rashid & Debapratim Pandit, 2017. "Determination of appropriate service quality attributes for household toilets in rural settlements of India based on user perception," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 19(4), pages 1381-1406, August.
    2. Mohammad Rashid & Debapratim Pandit, 2019. "Analysis of service quality of household toilets expected by households practicing open defecation: a study in rural settlements of Bihar, India," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 21(5), pages 2487-2506, October.
    3. Thammarat Koottatep & Saroj Kumar Chapagain & Chongrak Polprasert & Atitaya Panuvatvanich & Kyu-Hong Ahn, 2018. "Sanitation situations in selected Southeast Asian countries and application of innovative technologies," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 20(1), pages 495-506, February.
    4. Janina Catalao Dionisio Murta & Juliet Rebecca Mary Willetts & Wahyu Triwahyudi, 2018. "Sanitation entrepreneurship in rural Indonesia: a closer look," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 20(1), pages 343-359, February.
    5. Olusola Oladapo Makinde, 2017. "Evaluating public housing quality in Ogun State, Nigeria," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 19(5), pages 1879-1909, October.
    6. Shreya Das & Debapratim Pandit, 2013. "Importance of user perception in evaluating level of service for bus transit for a developing country like India: a review," Transport Reviews, Taylor & Francis Journals, vol. 33(4), pages 402-420, July.
    7. H. Sherman & Joe Zhu, 2006. "Benchmarking with quality-adjusted DEA (Q-DEA) to seek lower-cost high-quality service: Evidence from a U.S.bank application," Annals of Operations Research, Springer, vol. 145(1), pages 301-319, July.
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