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No Longer So Strange? (Dis)Trust in Municipality—Small Business Relationships

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  • Malin Tillmar

    (Linköping University)

Abstract

In this article, a trust perspective is applied to the relationship between local government and their alternative service providers in the era of new public management. The importance of category-based (dis)trust is highlighted, as well as the complications occurring when service providers belong to several categories, all of which are in some respect distrusted. More specifically, the article illustrates how gender and professional hierarchies influence municipal trust in service providers. The complexities of trust in public sector outsourcing relationships are highlighted, as the trust that citizens' show in the service providers also affects the trust of the municipality.

Suggested Citation

  • Malin Tillmar, 2009. "No Longer So Strange? (Dis)Trust in Municipality—Small Business Relationships," Economic and Industrial Democracy, Department of Economic History, Uppsala University, Sweden, vol. 30(3), pages 401-428, August.
    • Handle: RePEc:sae:ecoind:v:30:y:2009:i:3:p:401-428
    DOI: 10.1177/0143831X09336568
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    References listed on IDEAS

    as
    1. Ahmed Huque, 2005. "Contracting Out and Trust in the Public Sector: Cases of Management from Hong Kong," Public Organization Review, Springer, vol. 5(1), pages 69-84, December.
    2. Mats Alvesson & Lars Lindkvist, 1993. "Transaction Costs, Clans And Corporate Culture," Journal of Management Studies, Wiley Blackwell, vol. 30(3), pages 427-452, May.
    3. Neu, Dean, 1991. "Trust, contracting and the prospectus process," Accounting, Organizations and Society, Elsevier, vol. 16(3), pages 243-256.
    4. Malin Tillmar, 2006. "Swedish tribalism and Tanzanian entrepreneurship: preconditions for trust formation," Entrepreneurship & Regional Development, Taylor & Francis Journals, vol. 18(2), pages 91-107, March.
    Full references (including those not matched with items on IDEAS)

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