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Marketing Communications and Environmental Turbulence: A Complexity Theory View

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  • Roger B Mason

Abstract

This paper investigates how the choice of different marketing communications activities is influenced by the nature of the company’s external environment, when viewing the environment through a complexity theory lens. A qualitative, case method, using depth interviews, investigated the marketing communications activities in four companies in order to identify the promotional activities adopted in more successful firms in turbulent and stable environments. The results showed that the more successful company, in a turbulent market, subtly uses some destabilizing promotional activities but also makes use of some stabilizing promotional activities. This paper is of benefit by emphasizing a new way to consider promotional activities in companies.

Suggested Citation

  • Roger B Mason, 2014. "Marketing Communications and Environmental Turbulence: A Complexity Theory View," Journal of Economics and Behavioral Studies, AMH International, vol. 6(4), pages 279-290.
  • Handle: RePEc:rnd:arjebs:v:6:y:2014:i:4:p:279-290
    DOI: 10.22610/jebs.v6i4.491
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    1. Prendergast, Gerard & Berthon, Pierre, 2000. "Insights from ecology: an ecotone perspective of marketing," European Management Journal, Elsevier, vol. 18(2), pages 223-232, April.
    2. Glass, Neil, 1996. "Chaos, non-linear systems and day-to-day management," European Management Journal, Elsevier, vol. 14(1), pages 98-106, February.
    3. Ralph D. Stacey, 1995. "The science of complexity: An alternative perspective for strategic change processes," Strategic Management Journal, Wiley Blackwell, vol. 16(6), pages 477-495.
    4. Jager, Wander, 2007. "The four P's in social simulation, a perspective on how marketing could benefit from the use of social simulation," Journal of Business Research, Elsevier, vol. 60(8), pages 868-875, August.
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    Cited by:

    1. Roger B Mason & Thomas Dobbelstein, 2016. "The Influence of the Level of Environmental Complexity and Turbulence on the Choice of Marketing Tactics," Journal of Economics and Behavioral Studies, AMH International, vol. 8(2), pages 40-55.

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