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Evaluating Trust in Blockchain Technology for Waqf Adoption: Insights from Importance-Performance Map Analysis

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  • Mohammad Zulfakhairi Mokthar
  • Noraina Mazuin Sapuan
  • Sharul Shahida Shakrein Safian

Abstract

Blockchain technology offers transformative benefits for waqf by enhancing transparency, security, and efficiency. Its decentralized ledger system allows for independent transaction verification, reduces central authority risks, and improves accountability. However, while the potential benefits are significant, the success of blockchain-based waqf initiatives hinges on the level of trust that stakeholders place in this technology. Therefore, the study aims to examine the effect of trust in blockchain technology on the intention to adopt waqf blockchain with insight from importance-performance map analysis to better understand the relations between trust and intention. The study adopted a survey research design and data was collected through questionnaires distributed throughout Malaysia. The collected data were then analyzed using Smart-PLS software. The results of the analysis indicate a strong positive relationship between trust in blockchain technology and the intention to adopt waqf blockchain. However, the importance-performance map analysis shows a critical disparity exists between user expectations and actual performance, especially regarding the transaction process, which scored the lowest in performance. This implies a need to focus on improving the transaction process to align with user expectations.

Suggested Citation

  • Mohammad Zulfakhairi Mokthar & Noraina Mazuin Sapuan & Sharul Shahida Shakrein Safian, 2024. "Evaluating Trust in Blockchain Technology for Waqf Adoption: Insights from Importance-Performance Map Analysis," Information Management and Business Review, AMH International, vol. 16(3), pages 644-650.
    • Handle: RePEc:rnd:arimbr:v:16:y:2024:i:3:p:644-650
    DOI: 10.22610/imbr.v16i3(I)S.4090
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    References listed on IDEAS

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    1. Jesse Yli-Huumo & Deokyoon Ko & Sujin Choi & Sooyong Park & Kari Smolander, 2016. "Where Is Current Research on Blockchain Technology?—A Systematic Review," PLOS ONE, Public Library of Science, vol. 11(10), pages 1-27, October.
    2. Walaa J. Alharthi, 2021. "Using Blockchain in WAQF, Wills and Inheritance Solutions in the Islamic System," International Journal of Economics & Business Administration (IJEBA), International Journal of Economics & Business Administration (IJEBA), vol. 0(2), pages 101-116.
    3. Marsal-Llacuna, Maria-Lluïsa, 2018. "Future living framework: Is blockchain the next enabling network?," Technological Forecasting and Social Change, Elsevier, vol. 128(C), pages 226-234.
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