IDEAS home Printed from
   My bibliography  Save this article

Manager’s decision-making in organizations empirical analysis of bureaucratic vs. learning approach


  • Eva Bolfikova

    () (University of Pavol Jozef Safarik in Kosice, Faculty of Public Administration, Kosice, Slovak Republic)

  • Daniela Hrehova

    (Technical University in Kosice, Department of Social Sciences, Kosice, Slovak Republic)

  • Jana Frenova

    (The University of Presov, Faculty of Management, Presov, Slovak Republic)


The paper is focused on the study of manager’s decision-making with respect to the basic model of learning organization, presented by P. Senge as a system model of management. On one hand, the empirical research was conducted in connection with key dimensions of organizational learning such as: 1. system thinking, 2. personal mastery, 3. mental models, 4. team learning, 5. building shared vision and 6. dynamics causes. On the other hand, the research was connected with the analysis of the bureaucratic logic of decision-making process, characterized by non-functional stability, inflexibility, individualism, power, authority and hierarchy, centralization, vagueness, fragmentariness. The objective of the research was to analyse to what extent manager’s decisionmaking is based on bureaucratic tools or organizational learning in either complex problem-solving or non-problem- solving decision-making. (MANOVA, method of the repeated measure, inter- subject factor situation: 1. non-problematic, 2. problematic). The conclusion of analysis is that there are significant differences in character of solving of problem situation and non-problem situation decision-making: the bureaucratic attributes of decision-making are more intensive in problematic situations while learning approach is more actual in non-problematic situations. The results of our analysis have shown that managers who apply the learning organization attributes in their decision-making. are more successful in problem-solving.

Suggested Citation

  • Eva Bolfikova & Daniela Hrehova & Jana Frenova, 2010. "Manager’s decision-making in organizations empirical analysis of bureaucratic vs. learning approach," Zbornik radova Ekonomskog fakulteta u Rijeci/Proceedings of Rijeka Faculty of Economics, University of Rijeka, Faculty of Economics, vol. 28(1), pages 135-163.
  • Handle: RePEc:rfe:zbefri:v:28:y:2010:i:1:p:135-163

    Download full text from publisher

    File URL:
    Download Restriction: no

    References listed on IDEAS

    1. Marko Pahor & Miha Škerlavaj & Vlado Dimovski, 2007. "The Network Perspective To Organizational Learning — A Comparison Of Two Companies," World Scientific Book Chapters,in: Knowledge Management Innovation, Technology and Cultures, chapter 6, pages 65-79 World Scientific Publishing Co. Pte. Ltd..
    2. Barr, Jason & Saraceno, Francesco, 2009. "Organization, learning and cooperation," Journal of Economic Behavior & Organization, Elsevier, vol. 70(1-2), pages 39-53, May.
    3. repec:spo:wpecon:info:hdl:2441/9832 is not listed on IDEAS
    Full references (including those not matched with items on IDEAS)

    More about this item


    organizational learning; manager’s decision making; bureaucracy;

    JEL classification:

    • D73 - Microeconomics - - Analysis of Collective Decision-Making - - - Bureaucracy; Administrative Processes in Public Organizations; Corruption
    • D83 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Search; Learning; Information and Knowledge; Communication; Belief; Unawareness


    Access and download statistics


    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:rfe:zbefri:v:28:y:2010:i:1:p:135-163. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Antica Sergovic). General contact details of provider: .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.