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Design of Excellent Service Model on Department of Population and Civil Registration In City of Metro, Indonesia


  • M. Yusuf Sulfarano Barusman

    (Universitas Bandar lampung)

  • Margono Margono

    (Universitas Bandar lampung)

  • Appin Purisky Redaputri

    (Universitas Bandar lampung)


The purpose of this study is "Designing an excellent service model on Population and Civil Registration Service in the city of Metro ". The conclusions obtained from this study are (1) Problems in excellent service at Population and Civil Registration Service in the city of Metro based on their nature are divided into two types, which is uncontrolled (missed) and which is controlled (difficult). Uncontrolled problems are problems that should not need to exist, but they appear as an unavoidable problem whereas problems that are controlled are problems whose level of difficulty can be controlled. (2). The focus of service in population administration services in an institutional model emphasizes speed and convenience and does not pay attention to the simplicity of requirements and so to improve its quality it is necessary to pay attention to safety factors. (3) There are still many brokers in the services of the city of Metro Population and Civil Registration Service due to lack of supervision from the relevant agencies, not yet clear the application of Procedure Service Standards as well as the lack of socialization to the public about the service rates and service procedures. Key Words:Excellent Service Model, Soft Systems Methodology

Suggested Citation

  • M. Yusuf Sulfarano Barusman & Margono Margono & Appin Purisky Redaputri, 2019. "Design of Excellent Service Model on Department of Population and Civil Registration In City of Metro, Indonesia," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 8(2), pages 52-60, April.
  • Handle: RePEc:rbs:ijbrss:v:8:y:2019:i:2:p:52-60

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