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The influence of interaction, learner characteristics, perceived usefulness, and perceived satisfaction on continuance intention in e-learning system

Author

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  • Andrianto Widjaja

    (Sekolah Tinggi Manajeman PPM, Gedung Bina Manajemen, Jl. Menteng Raya No.9, RT.1/RW.10, Kb. Sirih, Kec. Menteng, Kota Jakarta Pusat, 10340, Indonesia)

  • Yosua Giovanni Widjaja

    (Sekolah Tinggi Ilmu Ekonomi Jayakusuma, Jl. Suryo Pranoto 1-9 Petojo Selatan Gambir Jakarta Pusat DKI Jakarta 10160, Indonesia)

Abstract

Communication and information technology have encouraged the use of e-learning systems in the education world. Even the application of the system has become a must in this COVID-19 pandemic health protocol. Nevertheless, it still needs to be observed, whether the consumers would keep using the e-learning system in the future. This study aims to see the effect of interaction variables and learner characteristic toward perceived usefulness and perceived satisfaction on e-learning system that has been used, with the effect of continuance intention toward the system in the future. To answer the purpose of this study, there is a research model has been developed which includes seven hypotheses. For the research object, the researcher chose non-government-owned colleges in Jakarta with the students as the sample chosen by purposive sampling technique. The result of this research shows those seven hypotheses accepted with the significant level at 1%, as well as 5%. It means each of the interaction variables and learning characteristics significantly direct and indirect influence the perceived satisfaction variable as well as the perceived usefulness variable. Moreover, it is proven that perceived usefulness is a significant determinant toward perceived satisfaction, even both of them significantly direct influence continuance intention at e-learning system that has been used. Key Words:Interactioin, Learner Characteristics, Perceived Usefullness, Perceived Satisfaction, Countinuance Intention, E-Learning

Suggested Citation

  • Andrianto Widjaja & Yosua Giovanni Widjaja, 2022. "The influence of interaction, learner characteristics, perceived usefulness, and perceived satisfaction on continuance intention in e-learning system," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 11(2), pages 381-390, March.
    • Handle: RePEc:rbs:ijbrss:v:11:y:2022:i:2:p:381-390
    DOI: 10.20525/ijrbs.v11i2.1665
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    References listed on IDEAS

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    1. repec:aoj:jeelre:v:7:y:2020:i:3:p:285-292:id:2048 is not listed on IDEAS
    2. Ramadiani Ramadiani & Azainil Azainil & Frisca Frisca & Achmad Nizar Hidayanto & Herkules Herkules, 2019. "An integrated model of e-learning continuance intention in Indonesia," International Journal of Innovation and Learning, Inderscience Enterprises Ltd, vol. 26(1), pages 1-26.
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    Cited by:

    1. Jian-Hong Ye & Yi-Sang Lee & Chiung-Ling Wang & Weiguaju Nong & Jhen-Ni Ye & Yu Sun, 2023. "The Continuous Use Intention for the Online Learning of Chinese Vocational Students in the Post-Epidemic Era: The Extended Technology Acceptance Model and Expectation Confirmation Theory," Sustainability, MDPI, vol. 15(3), pages 1-18, January.
    2. Mariam A. Alterkait & Manal Y. Alduaij, 2024. "Impact of Information Quality on Satisfaction with E-Learning Platforms: Moderating Role of Instructor and Learner Quality," SAGE Open, , vol. 14(1), pages 21582440241, February.

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