IDEAS home Printed from https://ideas.repec.org/p/zbw/itsb21/238042.html
   My bibliography  Save this paper

Satisfaction with e-Learning Systems during the COVID-19 Pandemic – A Comparative Study

Author

Listed:
  • Nikou, Shahrokh
  • Kim, Seongcheol
  • Lim, Chulmin
  • Maslov, Ilia

Abstract

Higher education institutions have increasingly been challenged in providing their core services of teaching and learning during the COVID-19 pandemic crisis. As such, many higher education institutions, if not all, have shifted towards distance learning and e-learning using learning management systems. In this paper, based on a comparative study among Finnish and South Korean university students, we aim to investigate students' level of satisfaction with e-learning during the COVID-19 pandemic. Building on a data set of 256 students from Finland and South Korea, the results of structural equation modelling (SEM) showed that all three of the COVID-19-related factors explored had a significant effect on students' level of satisfaction with e-learning. In addition, the SEM results showed that students' level of satisfaction with e-learning systems is affected by the level of students' information literacy skills as well as the information technology (quality and accessibility) used to access the e-learning systems. We also found interesting differences between Finnish and South Korean students, from the perspective of path model analysis. Theoretical and practical implications are discussed.

Suggested Citation

  • Nikou, Shahrokh & Kim, Seongcheol & Lim, Chulmin & Maslov, Ilia, 2021. "Satisfaction with e-Learning Systems during the COVID-19 Pandemic – A Comparative Study," 23rd ITS Biennial Conference, Online Conference / Gothenburg 2021. Digital societies and industrial transformations: Policies, markets, and technologies in a post-Covid world 238042, International Telecommunications Society (ITS).
    • Handle: RePEc:zbw:itsb21:238042
    as

    Download full text from publisher

    File URL: https://www.econstor.eu/bitstream/10419/238042/1/Nikou-et-al.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Long Pham & Stan Williamson & Ronald Berry, 2018. "Student Perceptions of E-Learning Service Quality, E-Satisfaction, and E-Loyalty," International Journal of Enterprise Information Systems (IJEIS), IGI Global, vol. 14(3), pages 19-40, July.
    2. repec:aoj:jeelre:v:7:y:2020:i:3:p:285-292:id:2048 is not listed on IDEAS
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Łukasz Tomczyk & Katarzyna Potyrała & Anna Włoch & Joanna Wnęk-Gozdek & Nataliia Demeshkant, 2020. "Evaluation of the Functionality of a New E-Learning Platform vs. Previous Experiences in E-Learning and the Self-Assessment of Own Digital Literacy," Sustainability, MDPI, vol. 12(23), pages 1-22, December.
    2. Saliha Anwar & Tayyaba Rafique, 2022. "Development Of Service Quality Scale In Online Higher Education," Bulletin of Business and Economics (BBE), Research Foundation for Humanity (RFH), vol. 11(1), pages 53-62, March.
    3. Rosa Estriegana & Jose-Amelio Medina-Merodio & Rafael Robina-Ramírez & Roberto Barchino & Carmen De-Pablos-Heredero, 2023. "E-learning Acceptance in Face-to-Face Universities due to COVID-19," SAGE Open, , vol. 13(4), pages 21582440231, December.
    4. Felix & Prihanto Y. Johny Natu & Annas Mohammad, 2023. "Analysis of the Influence of E-Learning Service Quality Factors on Student Perceived Value and Student Satisfaction, with Implication to Student Loyalty," Marketing of Scientific and Research Organizations, Sciendo, vol. 48(2), pages 81-110, June.
    5. Dávid Máté Hargitai & Florina Pinzaru & Zoltán Veres, 2021. "Integrating Business Students’ E-Learning Preferences into Knowledge Management of Universities after the COVID-19 Pandemic," Sustainability, MDPI, vol. 13(5), pages 1-21, February.
    6. Rania B. Mostafa & Leila Hamieh, 2022. "How CSR Activities Affect Student Attitudinal and Behavioral Loyalty in the Lebanese Educational Sector?," International Journal of Customer Relationship Marketing and Management (IJCRMM), IGI Global, vol. 13(1), pages 1-17, January.
    7. Hao Zheng & Yu Qian & Zongran Wang & Yonghe Wu, 2023. "Research on the Influence of E-Learning Quality on the Intention to Continue E-Learning: Evidence from SEM and fsQCA," Sustainability, MDPI, vol. 15(6), pages 1-14, March.

    More about this item

    NEP fields

    This paper has been announced in the following NEP Reports:

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:zbw:itsb21:238042. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: ZBW - Leibniz Information Centre for Economics (email available below). General contact details of provider: http://www.itsworld.org/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.