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Satisfaction with e-Learning Systems during the COVID-19 Pandemic – A Comparative Study

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  • Nikou, Shahrokh
  • Kim, Seongcheol
  • Lim, Chulmin
  • Maslov, Ilia

Abstract

Higher education institutions have increasingly been challenged in providing their core services of teaching and learning during the COVID-19 pandemic crisis. As such, many higher education institutions, if not all, have shifted towards distance learning and e-learning using learning management systems. In this paper, based on a comparative study among Finnish and South Korean university students, we aim to investigate students' level of satisfaction with e-learning during the COVID-19 pandemic. Building on a data set of 256 students from Finland and South Korea, the results of structural equation modelling (SEM) showed that all three of the COVID-19-related factors explored had a significant effect on students' level of satisfaction with e-learning. In addition, the SEM results showed that students' level of satisfaction with e-learning systems is affected by the level of students' information literacy skills as well as the information technology (quality and accessibility) used to access the e-learning systems. We also found interesting differences between Finnish and South Korean students, from the perspective of path model analysis. Theoretical and practical implications are discussed.

Suggested Citation

  • Nikou, Shahrokh & Kim, Seongcheol & Lim, Chulmin & Maslov, Ilia, 2021. "Satisfaction with e-Learning Systems during the COVID-19 Pandemic – A Comparative Study," 23rd ITS Biennial Conference, Online Conference / Gothenburg 2021. Digital societies and industrial transformations: Policies, markets, and technologies in a post-Covid world 238042, International Telecommunications Society (ITS).
    • Handle: RePEc:zbw:itsb21:238042
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    References listed on IDEAS

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    1. Long Pham & Stan Williamson & Ronald Berry, 2018. "Student Perceptions of E-Learning Service Quality, E-Satisfaction, and E-Loyalty," International Journal of Enterprise Information Systems (IJEIS), IGI Global Scientific Publishing, vol. 14(3), pages 19-40, July.
    2. Hasnan Baber, 2020. "Determinants of Students’ Perceived Learning Outcome and Satisfaction in Online Learning during the Pandemic of COVID19," Journal of Education and e-Learning Research, Asian Online Journal Publishing Group, vol. 7(3), pages 285-292.
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