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Mediating Effects of Organizational Citizenship Behavior on Organizational Performance: Empirical Analysis of Public Employees in Guadalajara, Mexico

Listed author(s):
  • Simon A. Andrew

    ()

    (University of North Texas.)

  • Filadelfo Leon Cazares
Registered author(s):

    Aunque se ha escrito mucho sobre la importancia de reclutar y retener empleados que realizan acciones voluntarias y espontaneas, pocos han explorado el efecto mediador de los comportamientos organizacionales de ciudadania en el desempeño organizacional. En este estudio se examinan los efectos directos e indirectos del estilo de liderazgo transformacional, motivacion por el servicio publico y el comportamiento organizacional de ciudadania (OCB, por sus siglas en ingles) en el desempeño de las organizaciones publicas. Se plantea la hipotesis de que cuando los empleados perciben que una organizacion publica se esta practicando un estilo de liderazgo transformacional (TLS, por sus siglas en ingles), es probable que tengan una opinion favorable sobre el desempeño de su organizacion, pero el efecto es indirecto y mediado por el OCB. Al mismo tiempo, si los empleados tienen un fuerte deseo de servir y mejorar el bienestar de los demas, estan dispuestos a actuar mas alla de sus requerimientos de trabajo y, por lo tanto, es probable que expresen una opinion positiva del desempeño de su organizacion. Se utilizo un modelo de ecuaciones estructurales para examinar las percepciones de 1,016 empleados publicos en la Zona Metropolitana de Guadalajara, Mexico. Los resultados sugieren que los empleados publicos mexicanos muestran el OCB (comportamiento extra rol) que sera asociado a un mejor desempeño de las organizaciones publicas debido a sus altos niveles de PSM (motivacion por el servicio publico, siglas en ingles). El TLS esta tambien asociado a un mejor desempeño de las organizaciones, asi como al desempeño del OCB. Pero no encontramos el rol mediador del OCB entre el TLS y el desempeño organizacional.

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    File URL: http://www.revistascientificas.udg.mx/index.php/EQ/article/view/4861/4541
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    Article provided by Universidad de Guadalajara, Centro Universitario de Ciencias Economico Administrativas, Departamento de Metodos Cuantitativos y Maestria en Economia. in its journal EconoQuantum, Revista de Economia y Negocios.

    Volume (Year): 12 (2015)
    Issue (Month): 2 (Julio-Diciembre)
    Pages: 71-92

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    Handle: RePEc:qua:journl:v:12:y:2015:i:2:p:71-92
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    Web page: http://econoquantum.cucea.udg.mx

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    1. Grindle, Merilee S., 1997. "Divergent cultures? When public organizations perform well in developing countries," World Development, Elsevier, vol. 25(4), pages 481-495, January.
    2. Little, Roderick J A, 1988. "Missing-Data Adjustments in Large Surveys: Reply," Journal of Business & Economic Statistics, American Statistical Association, vol. 6(3), pages 300-301, July.
    3. Little, Roderick J A, 1988. "Missing-Data Adjustments in Large Surveys," Journal of Business & Economic Statistics, American Statistical Association, vol. 6(3), pages 287-296, July.
    4. Anabella Davila & Marta M. Elvira, 2007. "Psychological contracts and performance management in Mexico," International Journal of Manpower, Emerald Group Publishing, vol. 28(1), pages 384 - 402, July.
    5. Yoon, Mahn Hee & Suh, Jaebeom, 2003. "Organizational citizenship behaviors and service quality as external effectiveness of contact employees," Journal of Business Research, Elsevier, vol. 56(8), pages 597-611, August.
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