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Facilitated modelling in strategy development: measuring the impact on communication, consensus and commitment

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  • E A J A Rouwette

    (Radboud University Nijmegen)

Abstract

Facilitated modelling is used in supporting the resolution of strategic issues mainly because it is expected to improve communication between decision makers, foster consensus and create commitment. Researchers in both the strategy and facilitated modelling fields call for more systematic research on how strategy development works in practice and how outcomes are created. In this paper, three facilitated modelling cases on strategic issues are studied using both written questionnaires, developed in the strategy and decision support fields, and semi-structured interviews. Results of both measurement approaches are compared to determine (a) to what extent outcomes in participants’ own terms are similar to concepts in the questionnaire and (b) whether changes measured by both methods are similar. Interview results are used to assess (c) which elements of the intervention contribute to outcomes. Findings suggest that questionnaires offer clear benefits as standardized measurement of facilitated modelling outcomes.

Suggested Citation

  • E A J A Rouwette, 2011. "Facilitated modelling in strategy development: measuring the impact on communication, consensus and commitment," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 62(5), pages 879-887, May.
    • Handle: RePEc:pal:jorsoc:v:62:y:2011:i:5:d:10.1057_jors.2010.78
    DOI: 10.1057/jors.2010.78
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    References listed on IDEAS

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    Cited by:

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    3. Midgley, Gerald & Cavana, Robert Y. & Brocklesby, John & Foote, Jeff L. & Wood, David R.R. & Ahuriri-Driscoll, Annabel, 2013. "Towards a new framework for evaluating systemic problem structuring methods," European Journal of Operational Research, Elsevier, vol. 229(1), pages 143-154.
    4. Rodney J. Scott & Robert Y. Cavana & Donald Cameron, 2016. "Mechanisms for Understanding Mental Model Change in Group Model Building," Systems Research and Behavioral Science, Wiley Blackwell, vol. 33(1), pages 100-118, January.
    5. Gregory, Amanda J. & Atkins, Jonathan P. & Midgley, Gerald & Hodgson, Anthony M., 2020. "Stakeholder identification and engagement in problem structuring interventions," European Journal of Operational Research, Elsevier, vol. 283(1), pages 321-340.
    6. de Gooyert, Vincent & Rouwette, Etiënne & van Kranenburg, Hans & Freeman, Edward & van Breen, Harry, 2022. "Cognitive change and consensus forming in facilitated modelling: A comparison of experienced and observed outcomes," European Journal of Operational Research, Elsevier, vol. 299(2), pages 589-599.
    7. White, Leroy, 2016. "Behavioural operational research: Towards a framework for understanding behaviour in OR interventions," European Journal of Operational Research, Elsevier, vol. 249(3), pages 827-841.
    8. Hugo J. Herrera & Marleen H. F. McCardle-Keurentjes & Nuno Videira, 2016. "Evaluating Facilitated Modelling Processes and Outcomes: An Experiment Comparing a Single and a Multimethod Approach in Group Model Building," Group Decision and Negotiation, Springer, vol. 25(6), pages 1277-1318, November.
    9. Peter S. Hovmand & David F. Andersen & Etiënne Rouwette & George P. Richardson & Krista Rux & Annaliese Calhoun, 2012. "Group Model‐Building ‘Scripts’ as a Collaborative Planning Tool," Systems Research and Behavioral Science, Wiley Blackwell, vol. 29(2), pages 179-193, March.
    10. Elena Tavella & L. Alberto Franco, 2015. "Dynamics of Group Knowledge Production in Facilitated Modelling Workshops: An Exploratory Study," Group Decision and Negotiation, Springer, vol. 24(3), pages 451-475, May.
    11. Federico Cosenz & Vinicius Picanço Rodrigues & Francesco Rosati, 2020. "Dynamic business modeling for sustainability: Exploring a system dynamics perspective to develop sustainable business models," Business Strategy and the Environment, Wiley Blackwell, vol. 29(2), pages 651-664, February.
    12. Tako, Antuela A. & Kotiadis, Kathy, 2015. "PartiSim: A multi-methodology framework to support facilitated simulation modelling in healthcare," European Journal of Operational Research, Elsevier, vol. 244(2), pages 555-564.
    13. Scott, Rodney J & Cavana, Robert Y & Cameron, Donald, 2016. "Recent evidence on the effectiveness of group model building," European Journal of Operational Research, Elsevier, vol. 249(3), pages 908-918.
    14. Sondoss Elsawah & Elena Bakhanova & Raimo P. Hämäläinen & Alexey Voinov, 2023. "A Competency Framework for Participatory Modeling," Group Decision and Negotiation, Springer, vol. 32(3), pages 569-601, June.
    15. Alexandre de A. Gomes Júnior & Vanessa B. Schramm, 2022. "Problem Structuring Methods: A Review of Advances Over the Last Decade," Systemic Practice and Action Research, Springer, vol. 35(1), pages 55-88, February.
    16. William Jones & Mahesh Sooriyabandara & Mike Yearworth & Angela Doufexi & R. Eddie Wilson, 2016. "Planning For 5G: A Problem Structuring Approach for Survival in the Telecoms Industry," Systems Engineering, John Wiley & Sons, vol. 19(4), pages 301-321, July.
    17. Lansu, M. & Bleijenbergh, I. & Benschop, Y., 2020. "Just talking? Middle managers negotiating problem ownership in gender equality interventions," Scandinavian Journal of Management, Elsevier, vol. 36(2).
    18. Lami, Isabella M. & Tavella, Elena, 2019. "On the usefulness of soft OR models in decision making: A comparison of Problem Structuring Methods supported and self-organized workshops," European Journal of Operational Research, Elsevier, vol. 275(3), pages 1020-1036.
    19. Rodney J. Scott & Robert Y. Cavana & Donald Cameron, 2016. "Client Perceptions of Reported Outcomes of Group Model Building in the New Zealand Public Sector," Group Decision and Negotiation, Springer, vol. 25(1), pages 77-101, January.
    20. Edoardo Fregonese & Isabella M. Lami & Elena Todella, 2020. "Aesthetic Perspectives in Group Decision and Negotiation Practice," Group Decision and Negotiation, Springer, vol. 29(6), pages 993-1019, December.
    21. Robinson, Stewart & Worthington, Claire & Burgess, Nicola & Radnor, Zoe J., 2014. "Facilitated modelling with discrete-event simulation: Reality or myth?," European Journal of Operational Research, Elsevier, vol. 234(1), pages 231-240.
    22. Etiënne Rouwette & Inge Bleijenbergh & Jac Vennix, 2016. "Group Model-Building to Support Public Policy: Addressing a Conflicted Situation in a Problem Neighbourhood," Systems Research and Behavioral Science, Wiley Blackwell, vol. 33(1), pages 64-78, January.
    23. van Antwerpen, Coen & Curtis, Neville J., 2016. "A data collection and presentation methodology for decision support: A case study of hand-held mine detection devices," European Journal of Operational Research, Elsevier, vol. 251(1), pages 237-251.
    24. Gregory, Amanda J. & Atkins, Jonathan P., 2018. "Community Operational Research and Citizen Science: Two icons in need of each other?," European Journal of Operational Research, Elsevier, vol. 268(3), pages 1111-1124.

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