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CSR and Stakeholder Dialogue: A Case Study of Sugar Cane Company in Thailand


  • Suwichit Chaidaroon

    (Assistant Professor, Division of Public and Promotional Communication, Nanyang Technological University)

  • Kawpong Polyorat

    (Assistant Professor, Faculty of Management Science, KhonKaen University)


Engaging in a genuine dialogue with stakeholders seems to be a pressing issue that corporate communicators are facing in implementing their CSR initiatives (Hess, 2008; Kaptein & van Tulder, 2003; O'Rordan & Fairbrass, 2008). However, communication features of stakeholder dialogue have yet been empirically delineated. Based on a qualitative case study of CSR initiatives by a sugar cane processing conglomerate in Thailand directed towards the sugar cane farmers as their beneficiary stakeholders, this paper attempts to characterize the lack of stakeholder dialogue from both parties. Group interviews with managers and in-depth interviews with farmers were conducted separately to identify their different perceptions, concerns, and the expected nature of dialogue. Findings from the study highlight the needs for participatory feature of CSR dialogue (Maclagan, 1999) as well as the perceived power imbalance that may exist in implementing CSR initiatives. Implications are also provided for corporate communicators to engage in genuine dialogue with their stakeholders.

Suggested Citation

  • Suwichit Chaidaroon & Kawpong Polyorat, 2013. "CSR and Stakeholder Dialogue: A Case Study of Sugar Cane Company in Thailand," International Journal of Business and Social Research, MIR Center for Socio-Economic Research, vol. 3(8), pages 57-65, August.
  • Handle: RePEc:mir:mirbus:v:3:y:2013:i:8:p:57-65

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    References listed on IDEAS

    1. Hess, David, 2008. "The Three Pillars of Corporate Social Reporting as New Governance Regulation: Disclosure, Dialogue, and Development," Business Ethics Quarterly, Cambridge University Press, vol. 18(04), pages 447-482, October.
    2. Cochran, Philip L., 2007. "The evolution of corporate social responsibility," Business Horizons, Elsevier, vol. 50(6), pages 449-454.
    3. Marleen Kerkhof, 2006. "Making a difference: On the constraints of consensus building and the relevance of deliberation in stakeholder dialogues," Policy Sciences, Springer;Society of Policy Sciences, vol. 39(3), pages 279-299, September.
    4. Adaeze Okoye, 2009. "Theorising Corporate Social Responsibility as an Essentially Contested Concept: Is a Definition Necessary?," Journal of Business Ethics, Springer, vol. 89(4), pages 613-627, November.
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