IDEAS home Printed from https://ideas.repec.org/a/kap/jmgtgv/v18y2014i3p873-890.html
   My bibliography  Save this article

Local government service systems improvement: exposing the social networks

Author

Listed:
  • Matthew Pepper
  • Andrew Sense

Abstract

Using a local government (LG) case study, this paper describes and qualitatively explores the value and use of social network analysis (SNA) in creating a rich environment for service network innovation and development. The case study analysed manages regional planning development applications and involves a complex social network. The study underpins the view that in LG service environments, mechanistic models for systems improvement are on their own inadequate. SNA constitutes an essential complementary development framework underpinning continuous innovation through human and social capital development. Findings presented are profound for local government and multiple service contexts and argue for a greater emphasis on understanding and developing the human and social aspects of service systems as opposed to a predominant technical systems bias. Copyright Springer Science+Business Media New York 2014

Suggested Citation

  • Matthew Pepper & Andrew Sense, 2014. "Local government service systems improvement: exposing the social networks," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 18(3), pages 873-890, August.
    • Handle: RePEc:kap:jmgtgv:v:18:y:2014:i:3:p:873-890
    DOI: 10.1007/s10997-012-9255-0
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1007/s10997-012-9255-0
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1007/s10997-012-9255-0?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Andrew Sense & Matthew Pepper, 2012. "Social Networks, Social Learning and Service Systems Improvement," Asia Pacific Journal of Public Administration, Taylor & Francis Journals, vol. 34(1), pages 95-111, June.
    2. W. Edwards Deming, 2000. "Out of the Crisis," MIT Press Books, The MIT Press, edition 1, volume 1, number 0262541157, December.
    3. Leidy Klotz & Michael Horman & Henry H. Bi & John Bechtel, 2008. "The impact of process mapping on transparency," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 57(8), pages 623-636, October.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. V.V. Kolmakov & L.N. Rudneva & Y.E. Thalassinos, 2020. "Public Survey Instruments for Business Administration Using Social Network Analysis and Big Data," International Journal of Economics & Business Administration (IJEBA), International Journal of Economics & Business Administration (IJEBA), vol. 0(2), pages 3-18.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Avner Engel & Shalom Shachar, 2006. "Measuring and optimizing systems' quality costs and project duration," Systems Engineering, John Wiley & Sons, vol. 9(3), pages 259-280, September.
    2. Stéphanie Camaréna, 2021. "Engaging with Artificial Intelligence (AI) with a Bottom-Up Approach for the Purpose of Sustainability: Victorian Farmers Market Association, Melbourne Australia," Sustainability, MDPI, vol. 13(16), pages 1-28, August.
    3. Cam Caldwell & Do Truong & Pham Linh & Anh Tuan, 2011. "Strategic Human Resource Management as Ethical Stewardship," Journal of Business Ethics, Springer, vol. 98(1), pages 171-182, January.
    4. Martin Berner & Jino Augustine & Alexander Maedche, 2016. "The Impact of Process Visibility on Process Performance," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 58(1), pages 31-42, February.
    5. Iskra Panteleeva, 2013. "Changing roles and behaviour of human resources managers in the industrial businesses," Economic Thought journal, Bulgarian Academy of Sciences - Economic Research Institute, issue 3, pages 82-96.
    6. Scott Victor Valentine, 2010. "The Green Onion: a corporate environmental strategy framework," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 17(5), pages 284-298, September.
    7. Cam Caldwell & Rolf Dixon & Larry Floyd & Joe Chaudoin & Jonathan Post & Gaynor Cheokas, 2012. "Transformative Leadership: Achieving Unparalleled Excellence," Journal of Business Ethics, Springer, vol. 109(2), pages 175-187, August.
    8. Bossink, B.A.G., 2003. "Coinnovation research : manual for experiential research into organizational coinnovation," Serie Research Memoranda 0016, VU University Amsterdam, Faculty of Economics, Business Administration and Econometrics.
    9. Hong Wan & Xiaowei Xu & Tian Ni, 2013. "The incentive effect of acceptance sampling plans in a supply chain with endogenous product quality," Naval Research Logistics (NRL), John Wiley & Sons, vol. 60(2), pages 111-124, March.
    10. Cam Caldwell & Mark McConkie & Bryan Licona, 2014. "Simon Peter and Transformative Leadership: Leadership Insights for Today¡¯s Leaders," Journal of Management and Strategy, Journal of Management and Strategy, Sciedu Press, vol. 5(1), pages 18-32, February.
    11. Kyle J. Mayer & Jack A. Nickerson & Hideo Owan, 2004. "Are Supply and Plant Inspections Complements or Substitutes? A Strategic and Operational Assessment of Inspection Practices in Biotechnology," Management Science, INFORMS, vol. 50(8), pages 1064-1081, August.
    12. T.A. Salimova & V.I. Makolov, 2016. "Unused Potential of Quality Management Systems of the Russian Companies: an Empirical Study," European Research Studies Journal, European Research Studies Journal, vol. 0(3A), pages 150-166.
    13. Sergey Sergeevich Skobkin & Yana Andreevna Belavina & Kalita Gleb Vadimovich, 2017. "Methodological Approaches to the Formation of the Quality Management System for Hotels in Russian Federation," International Review of Management and Marketing, Econjournals, vol. 7(1), pages 128-136.
    14. V. V. Okrepilov, 2022. "Economics of Quality: The Most Important Direction in the Development of Economic Science," Studies on Russian Economic Development, Springer, vol. 33(5), pages 519-528, October.
    15. Vanessa Rodríguez Cornejo & Ángel Cervera Paz & Luis López Molina & Víctor Pérez-Fernández, 2020. "Lean Thinking to Foster the Transition from Traditional Logistics to the Physical Internet," Sustainability, MDPI, vol. 12(15), pages 1-17, July.
    16. Martin Berner & Jino Augustine & Alexander Maedche, 2016. "The Impact of Process Visibility on Process Performance," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 58(1), pages 31-42, February.
    17. Engelseth, Per & Pujawan, I Nyoman & Ushada, Mirwan, 2018. "Continuous Handling of Uncertainty in Food Chains: Using the House of Risk Model in Ecosystems," 2018 International European Forum (163rd EAAE Seminar), February 5-9, 2018, Innsbruck-Igls, Austria 276882, International European Forum on System Dynamics and Innovation in Food Networks.
    18. Askeland, Tore & Flage, Roger & Aven, Terje, 2017. "Moving beyond probabilities – Strength of knowledge characterisations applied to security," Reliability Engineering and System Safety, Elsevier, vol. 159(C), pages 196-205.
    19. Theuvsen, Ludwig, 2005. "Quality Assurance in the Agrofood Sector: An Organizational-Sociological Perspective," Proceedings “Schriften der Gesellschaft für Wirtschafts- und Sozialwissenschaften des Landbaues e.V.”, German Association of Agricultural Economists (GEWISOLA), vol. 40, March.
    20. MacCarthy, Bart L. & Ahmed, Wafaa A.H. & Demirel, Guven, 2022. "Mapping the supply chain: Why, what and how?," International Journal of Production Economics, Elsevier, vol. 250(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:kap:jmgtgv:v:18:y:2014:i:3:p:873-890. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.