Averting Expected Challenges Through Anticipatory Impression Management: A Study of Hospital Billing
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DOI: 10.1287/orsc.9.1.68
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- Mohr, Lois A. & Bitner, Mary Jo, 1995. "The role of employee effort in satisfaction with service transactions," Journal of Business Research, Elsevier, vol. 32(3), pages 239-252, March.
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Keywords
Organizational Impression Management; Obfuscation; Hospital Bills;All these keywords.
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