An Optimal Callback Policy for General Arrival Processes: A Pathwise Analysis
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DOI: 10.1287/opre.2019.1884
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Cited by:
- Brett A. Hathaway & Seyed M. Emadi & Vinayak Deshpande, 2021. "Don’t Call Us, We’ll Call You: An Empirical Study of Caller Behavior Under a Callback Option," Management Science, INFORMS, vol. 67(3), pages 1508-1526, March.
- Jinsheng Chen & Jing Dong & Pengyi Shi, 2020. "A survey on skill-based routing with applications to service operations management," Queueing Systems: Theory and Applications, Springer, vol. 96(1), pages 53-82, October.
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Keywords
callback option; pathwise analysis; queueing system;All these keywords.
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