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Smart City Operations: Modeling Challenges and Opportunities

Author

Listed:
  • Sameer Hasija

    (Technology and Operations Management, INSEAD Singapore, Singapore 138676;)

  • Zuo-Jun Max Shen

    (Department of Industrial Engineering & Operations Research, University of California, Berkeley, Berkeley, California 94720;)

  • Chung-Piaw Teo

    (Department of Analytics and Operations, National University of Singapore, Singapore 119077)

Abstract

We discuss some recent developments in smart city initiatives across the world to motivate the opportunities and challenges that such initiatives pose, and we categorize them into three themes: data access and collection, end-user utility, and economic viability of different solutions. We recognize that the academic literature that can help in addressing some of these challenges is at its nascent state and provide guidelines on how manufacturing and service operations management scholars can contribute to the global smart city movement.

Suggested Citation

  • Sameer Hasija & Zuo-Jun Max Shen & Chung-Piaw Teo, 2020. "Smart City Operations: Modeling Challenges and Opportunities," Manufacturing & Service Operations Management, INFORMS, vol. 22(1), pages 203-213, January.
    • Handle: RePEc:inm:ormsom:v:22:y:2020:i:1:p:203-213
    DOI: 10.1287/msom.2019.0823
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    References listed on IDEAS

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    Citations

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    Cited by:

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    10. Xin Wang & Okan Arslan & Erick Delage, 2024. "Crowdkeeping in Last-Mile Delivery," Transportation Science, INFORMS, vol. 58(2), pages 474-498, March.
    11. Oussama Abidi & Jean-Loup Richet & Claudio Vitari, 2025. "Digital Transformation and Resilience: Dimensions and Interactions," Post-Print hal-04937511, HAL.
    12. Chung, Sai-Ho, 2021. "Applications of smart technologies in logistics and transport: A review," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 153(C).
    13. Sina Mohri, Seyed & Nassir, Neema & Thompson, Russell G. & Ghaderi, Hadi, 2024. "Last-Mile logistics with on-premises parcel Lockers: Who are the real Beneficiaries?," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 183(C).
    14. Long He & Sheng Liu & Zuo‐Jun Max Shen, 2022. "Smart urban transport and logistics: A business analytics perspective," Production and Operations Management, Production and Operations Management Society, vol. 31(10), pages 3771-3787, October.
    15. Maleki Vishkaei, Behzad & De Giovanni, Pietro, 2025. "A smart mobility game with blockchain and hardware oracles," International Journal of Production Economics, Elsevier, vol. 282(C).
    16. Bănică, Bianca & Patrício, Lia & Miguéis, Vera, 2024. "Citizen engagement with sustainable energy solutions - understanding the influence of perceived value on engagement behaviors," Energy Policy, Elsevier, vol. 184(C).
    17. Yanlu Zhao & Felix Papier & Chung-Piaw Teo, 2024. "Market Thickness in Online Food Delivery Platforms: The Impact of Food Processing Times," Manufacturing & Service Operations Management, INFORMS, vol. 26(3), pages 853-872, May.
    18. Qiao‐Chu He & Tiantian Nie & Yun Yang & Zuo‐Jun Shen, 2021. "Beyond Repositioning: Crowd‐Sourcing and Geo‐Fencing for Shared‐Mobility Systems," Production and Operations Management, Production and Operations Management Society, vol. 30(10), pages 3448-3466, October.
    19. Tsan‐Ming Choi & Subodha Kumar & Xiaohang Yue & Hau‐Ling Chan, 2022. "Disruptive Technologies and Operations Management in the Industry 4.0 Era and Beyond," Production and Operations Management, Production and Operations Management Society, vol. 31(1), pages 9-31, January.
    20. Huang, Ganxiang & Wang, Hongyan & Xu, Di, 2024. "Understanding the complementary effect of bike-sharing on public transit: A case study of subway line expansion in Xiamen, China," Journal of Transport Geography, Elsevier, vol. 121(C).
    21. Ho-Yin Mak, 2022. "Enabling Smarter Cities with Operations Management," Manufacturing & Service Operations Management, INFORMS, vol. 24(1), pages 24-39, January.
    22. Alex V. Teixeira & Denis Alcides Rezende, 2023. "A Multidimensional Information Management Framework for Strategic Digital Cities: A Comparative Analysis of Canada and Brazil," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 24(1), pages 107-121, March.
    23. Chun Sing Lai & Youwei Jia & Zhekang Dong & Dongxiao Wang & Yingshan Tao & Qi Hong Lai & Richard T. K. Wong & Ahmed F. Zobaa & Ruiheng Wu & Loi Lei Lai, 2020. "A Review of Technical Standards for Smart Cities," Clean Technol., MDPI, vol. 2(3), pages 1-21, August.
    24. Ziliang Jin & Yulan Wang & Yun Fong Lim & Kai Pan & Zuo-Jun Max Shen, 2023. "Vehicle Rebalancing in a Shared Micromobility System with Rider Crowdsourcing," Manufacturing & Service Operations Management, INFORMS, vol. 25(4), pages 1394-1415, July.

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