Effects of Process Maturity on Quality, Cycle Time, and Effort in Software Product Development
The information technology (IT) industry is characterized by rapid innovation and intense competition. To survive, IT firms must develop high quality software products on time and at low cost. A key issue is whether high levels of quality can be achieved without adversely impacting cycle time and effort. Conventional beliefs hold that processes to improve software quality can be implemented only at the expense of longer cycle times and greater development effort. However, an alternate view is that quality improvement, faster cycle time, and effort reduction can be simultaneously attained by reducing defects and rework. In this study, we empirically investigate the relationship between process maturity, quality, cycle time, and effort for the development of 30 software products by a major IT firm. We find that higher levels of process maturity as assessed by the Software Engineering Institute's Capability Maturity Model\trademark are associated with higher product quality, but also with increases in development effort. However, our findings indicate that the reductions in cycle time and effort due to improved quality outweigh the increases from achieving higher levels of process maturity. Thus, the net effect of process maturity is reduced cycle time and development effort.
Volume (Year): 46 (2000)
Issue (Month): 4 (April)
|Contact details of provider:|| Postal: 7240 Parkway Drive, Suite 300, Hanover, MD 21076 USA|
Web page: http://www.informs.org/
More information through EDIRC
Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
- P. Nandakumar & S. M. Datar & R. Akella, 1993. "Models for Measuring and Accounting for Cost of Conformance Quality," Management Science, INFORMS, vol. 39(1), pages 1-16, January.
- George Tagaras & Hau L. Lee, 1996. "Economic Models for Vendor Evaluation with Quality Cost Analysis," Management Science, INFORMS, vol. 42(11), pages 1531-1543, November.
- White, Halbert, 1980. "A Heteroskedasticity-Consistent Covariance Matrix Estimator and a Direct Test for Heteroskedasticity," Econometrica, Econometric Society, vol. 48(4), pages 817-38, May.
- M. S. Krishnan & C. H. Kriebel & Sunder Kekre & Tridas Mukhopadhyay, 2000. "An Empirical Analysis of Productivity and Quality in Software Products," Management Science, INFORMS, vol. 46(6), pages 745-759, June.
- Roger E. Bohn, 1995. "Noise and Learning in Semiconductor Manufacturing," Management Science, INFORMS, vol. 41(1), pages 31-42, January.
- Rajiv D. Banker & Sandra A. Slaughter, 1997. "A Field Study of Scale Economies in Software Maintenance," Management Science, INFORMS, vol. 43(12), pages 1709-1725, December.
When requesting a correction, please mention this item's handle: RePEc:inm:ormnsc:v:46:y:2000:i:4:p:451-466. See general information about how to correct material in RePEc.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Mirko Janc)
If references are entirely missing, you can add them using this form.