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The Impact of Knowledge Sharing on the Relationship Between Market Orientation and Service Innovation

Author

Listed:
  • Zhimin Wang

    (University of Otago, New Zealand)

  • Kwek Choon Ling

    (Department of Management, Faculty of Accountancy, Finance, and Business, Tunku Abdul Rahman University, Malaysia)

  • HongGui Li

    (School of Economics and Management, Nanjing Tech University, China)

Abstract

Few studies have been conducted on how each element of market orientation contributes to service innovation through different types of knowledge sharing. Drawing on the dynamic capability perceptive and synergy approach, this study examines the effects of knowledge donation and knowledge collection on service innovation and the effects of customer orientation, competitor orientation, and inter-functional cooperation on service innovation through knowledge donation and knowledge collection. This study collected a total of 258 valid questionnaires randomly from different Malaysian motorcycles companies. The empirical (PLS-SEM) findings indicate that customer orientation, competitor orientation, and inter-functional coordination are positively related to service innovation. The findings show that knowledge donation and knowledge collection are significantly related to service innovation. Interestingly, the effects of customer orientation, competitor orientation, and inter-functional coordination on service innovation are fully mediated by knowledge donation and knowledge collection, respectively.

Suggested Citation

  • Zhimin Wang & Kwek Choon Ling & HongGui Li, 2021. "The Impact of Knowledge Sharing on the Relationship Between Market Orientation and Service Innovation," International Journal of Knowledge Management (IJKM), IGI Global, vol. 17(2), pages 1-25, April.
    • Handle: RePEc:igg:jkm000:v:17:y:2021:i:2:p:1-25
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    References listed on IDEAS

    as
    1. Kindström, Daniel & Kowalkowski, Christian & Sandberg, Erik, 2013. "Enabling service innovation: A dynamic capabilities approach," Journal of Business Research, Elsevier, vol. 66(8), pages 1063-1073.
    2. Wang, Qiang & Zhao, Xiande & Voss, Chris, 2016. "Customer orientation and innovation: A comparative study of manufacturing and service firms," International Journal of Production Economics, Elsevier, vol. 171(P2), pages 221-230.
    3. Yang, Ching-Chiao & Marlow, Peter B. & Lu, Chin-Shan, 2009. "Assessing resources, logistics service capabilities, innovation capabilities and the performance of container shipping services in Taiwan," International Journal of Production Economics, Elsevier, vol. 122(1), pages 4-20, November.
    4. Chen, Chung-Jen & Huang, Jing-Wen, 2009. "Strategic human resource practices and innovation performance -- The mediating role of knowledge management capacity," Journal of Business Research, Elsevier, vol. 62(1), pages 104-114, January.
    5. Rahul Kumar Sett, 2018. "Market orientation − firm performance link in a dynamic environment: looking inside the black box," AMS Review, Springer;Academy of Marketing Science, vol. 8(3), pages 163-179, December.
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