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Determinants of ERP Adoption, User Satisfaction, and User Engagement

Author

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  • Pankaj Kumar Mohanty

    (IBS Hyderabad, a Constituent of IFHE, Deemed to be University, India)

  • S. F. Chandra Sekhar

    (Siva Sivani Institute of Management, Secunderabad, India)

  • P. Shahaida

    (Administrative Staff College of India, Hyderabad, India)

Abstract

Based on the theory of reasoned action (TRA) and the diffusion of innovation framework, this study examines the key determinants and outcomes of enterprise resource planning (ERP) adoption. The study specifically investigated the impact of system quality and user training on ERP adoption intention. Further, the impacts of ERP adoption intention and personal innovativeness on ERP adoption were also studied. User satisfaction with ERP and user engagement were considered as the two outcomes of ERP adoption. To achieve these objectives, an online survey was conducted and data was collected from 180 ERP users across multiple industries in India to understand their perception of such matters. Structural equation modeling using the partial least square approach was used to test the proposed hypotheses. The results of SEM analysis supported all the hypotheses under investigation. These results provide relevant evidence that may encourage organizations to understand the key determinants of successful ERP adoption and its significant impacts on user satisfaction with ERP and user engagement.

Suggested Citation

  • Pankaj Kumar Mohanty & S. F. Chandra Sekhar & P. Shahaida, 2022. "Determinants of ERP Adoption, User Satisfaction, and User Engagement," International Journal of Information System Modeling and Design (IJISMD), IGI Global, vol. 13(1), pages 1-16, January.
    • Handle: RePEc:igg:jismd0:v:13:y:2022:i:1:p:1-16
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    References listed on IDEAS

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    1. Nader Aljawarneh & Ziyad Alomari, 2018. "The Role of Enterprise Resource Planning Systems ERP in Improving Customer Relationship Management CRM: An Empirical Study of Safeway Company of Jordan," International Journal of Business and Management, Canadian Center of Science and Education, vol. 13(8), pages 1-86, June.
    2. Ritu Agarwal & Jayesh Prasad, 1998. "A Conceptual and Operational Definition of Personal Innovativeness in the Domain of Information Technology," Information Systems Research, INFORMS, vol. 9(2), pages 204-215, June.
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    1. Sayeed Salih & Samah Abdelsalam & Mosab Hamdan & Ashraf Osman Ibrahim & Anas W. Abulfaraj & Faisal Binzagr & Omayma Husain & Abdallah Elhigazi Abdallah, 2022. "The CSFs from the Perspective of Users in Achieving ERP System Implementation and Post-Implementation Success: A Case of Saudi Arabian Food Industry," Sustainability, MDPI, vol. 14(23), pages 1-24, November.

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