IDEAS home Printed from https://ideas.repec.org/a/ibn/masjnl/v12y2018i9p242.html
   My bibliography  Save this article

Assessing the Quality of E-Services Software Using Artificial Intelligent Techniques

Author

Listed:
  • Osama Mohammad Rababah

Abstract

Computer applications, termed e-services, are being developed to offer efficient access to services, by electronic means. Quality of e-service is one of the major aspects that play a key role in the success or failure of online organizations. It improves the competitive advantages and mends the relations with clients and increases their gratifications. E-services are becoming progressively pervasive, and this development has been supplemented by augmented professional interest in measuring and handling online service quality. This interest is also echoed in a large number of academic studies. In spite of this, there is a slight agreement about the dimensions and antecedents of perceived e-service quality. Assessing e-service quality come to be industry or context dependent in which, it may raise problems to create a global measure. To tackle this issue, several website quality models have been established, with a congruently huge literature. This paper provides a review of this literature as well as recommends a new vision to develop measurement scales for e-service quality based on artificial intelligent technique.

Suggested Citation

  • Osama Mohammad Rababah, 2018. "Assessing the Quality of E-Services Software Using Artificial Intelligent Techniques," Modern Applied Science, Canadian Center of Science and Education, vol. 12(9), pages 242-242, September.
    • Handle: RePEc:ibn:masjnl:v:12:y:2018:i:9:p:242
    as

    Download full text from publisher

    File URL: https://ccsenet.org/journal/index.php/mas/article/download/76840/42830
    Download Restriction: no
    File URL: https://ccsenet.org/journal/index.php/mas/article/view/76840
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Karkin, Naci & Janssen, Marijn, 2014. "Evaluating websites from a public value perspective: A review of Turkish local government websites," International Journal of Information Management, Elsevier, vol. 34(3), pages 351-363.
    2. Badri, Masood Abdulla & Alshare, Khaled, 2008. "A path analytic model and measurement of the business value of e-government: An international perspective," International Journal of Information Management, Elsevier, vol. 28(6), pages 524-535.
    3. Jonathan W. Palmer, 2002. "Web Site Usability, Design, and Performance Metrics," Information Systems Research, INFORMS, vol. 13(2), pages 151-167, June.
    4. Vijay M. KUMBHAR, 2012. "Conceptualization Of E-Services Quality And E-Satisfaction: A Review Of Literature," Management Research and Practice, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 4(4), pages 12-18, December.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Christine Tan Nya Ling Author_Email: nltan@mmu.edu.my & Gwee Kai Jing & Ng Tuan Hock & Lim Ying San, 2011. "Predictors Of Business-To-Consumer Electronic Commerce Usage Among Online Consumers In Malaysia," 2nd International Conference on Business and Economic Research (2nd ICBER 2011) Proceeding 2011-154, Conference Master Resources.
    2. Aladwani, Adel M. & Dwivedi, Yogesh K., 2018. "Towards a theory of SocioCitizenry: Quality anticipation, trust configuration, and approved adaptation of governmental social media," International Journal of Information Management, Elsevier, vol. 43(C), pages 261-272.
    3. Yi Sun & Shihui Li & Lingling Yu, 2022. "The dark sides of AI personal assistant: effects of service failure on user continuance intention," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(1), pages 17-39, March.
    4. Juan Miguel Alcántara-Pilar & Salvador del Barrio-García & Lucia Porcu & Esmeralda Crespo-Almendros, 2015. "Motivational Duality in Online Consumer Behaviour: Website Usability and Flow State as Moderating Factors," International Journal of Business and Economics, School of Management Development, Feng Chia University, Taichung, Taiwan, vol. 14(1), pages 79-104, June.
    5. Yang Zhao & Yixuan Li & Ning Wang & Ruoxin Zhou & Xin (Robert) Luo, 2022. "A Meta-Analysis of Online Impulsive Buying and the Moderating Effect of Economic Development Level," Information Systems Frontiers, Springer, vol. 24(5), pages 1667-1688, October.
    6. Verkijika, Silas Formunyuy & De Wet, Lizette, 2018. "A usability assessment of e-government websites in Sub-Saharan Africa," International Journal of Information Management, Elsevier, vol. 39(C), pages 20-29.
    7. Verhagen, Tibert & Meents, Selmar, 2007. "A Framework for Developing Semantic Differentials in IS research: Assessing the Meaning of Electronic Marketplace Quality (EMQ)," Serie Research Memoranda 0016, VU University Amsterdam, Faculty of Economics, Business Administration and Econometrics.
    8. Lee, Kuo-Wei & Li, Chia-Ying, 2023. "It is not merely a chat: Transforming chatbot affordances into dual identification and loyalty," Journal of Retailing and Consumer Services, Elsevier, vol. 74(C).
    9. Geetu Tuteja & Shashank Gupta & Vaishali Garg, 2016. "Consumer Trust in Internet Shopping," Paradigm, , vol. 20(2), pages 191-215, December.
    10. Nripendra P. Rana & Yogesh K. Dwivedi & Michael D. Williams & Vishanth Weerakkody, 2015. "Investigating success of an e-government initiative: Validation of an integrated IS success model," Information Systems Frontiers, Springer, vol. 17(1), pages 127-142, February.
    11. Thomas Chambon & Ulysse Soulat & Jeanne Lallement & Jean-Loup Guillaume, 2023. "The effect of visual information complexity on urban mobility intention and behavior," Post-Print hal-04089291, HAL.
    12. Vicente Fruet & Daniel Campos & Lorena Caridad, 2023. "Itaipu Binational Dam: A Quantitative Analysis of the Economic and Social Impacts in Paraguay. Successful or not?," SAGE Open, , vol. 13(4), pages 21582440231, December.
    13. Moreno Cegarra, José Luis & Cegarra Navarro, Juan Gabriel & Córdoba Pachón, José Rodrigo, 2014. "Applying the technology acceptance model to a Spanish City Hall," International Journal of Information Management, Elsevier, vol. 34(4), pages 437-445.
    14. Chen, Qian & Gong, Yeming & Lu, Yaobin & Tang, Jing, 2022. "Classifying and measuring the service quality of AI chatbot in frontline service," Journal of Business Research, Elsevier, vol. 145(C), pages 552-568.
    15. Xiang Fang & Clyde W. Holsapple, 2011. "Impacts of navigation structure, task complexity, and users’ domain knowledge on Web site usability—an empirical study," Information Systems Frontiers, Springer, vol. 13(4), pages 453-469, September.
    16. Michael E. Cummings & Hans Rawhouser & Silvio Vismara & Erin L. Hamilton, 2020. "An equity crowdfunding research agenda: evidence from stakeholder participation in the rulemaking process," Small Business Economics, Springer, vol. 54(4), pages 907-932, April.
    17. Xiaolin Lin & Mauricio Featherman & Stoney L. Brooks & Nick Hajli, 2019. "Exploring Gender Differences in Online Consumer Purchase Decision Making: An Online Product Presentation Perspective," Information Systems Frontiers, Springer, vol. 21(5), pages 1187-1201, October.
    18. Sagit Bar-Gill & Shachar Reichman, 2015. "When Online Engagement Gets in the Way of Offline Sales - A Natural Experiment," Working Papers 15-13, NET Institute.
    19. Mengyue Wang & Xin Li & Patrick Y. K. Chau, 2021. "Leveraging Image-Processing Techniques for Empirical Research: Feasibility and Reliability in Online Shopping Context," Information Systems Frontiers, Springer, vol. 23(3), pages 607-626, June.
    20. Christophe Bezes & Bertrand Belvaux, 2012. "Which elements of differentiation for commercial websites? A transmitted image approach [Quels éléments de différenciation pour les sites web marchands ? Une approche par l'image transmise]," Post-Print hal-02086743, HAL.

    More about this item

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ibn:masjnl:v:12:y:2018:i:9:p:242. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Canadian Center of Science and Education (email available below). General contact details of provider: https://edirc.repec.org/data/cepflch.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.