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Lean Bundles and Performance Outcomes in the Pharmaceutical Industry: Benchmarking a Jordanian Company and Operational Excellence International Project

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  • Bashar A. Alkhalidi
  • Ayman Bahjat Abdallah

Abstract

This study benchmarks the implementation levels and performance outcomes of lean bundles of a Jordanian pharmaceutical manufacturing company with the results of the Operational Excellence (OPEX) model. The OPEX model is an ongoing international research project in the pharmaceutical industry. The results of the OPEX project were obtained, along with permission to use them in the present study. The same question items used in the OPEX project were used to prepare a questionnaire to collect data from the Jordanian pharmaceutical company. Fifteen managers from the Jordanian company with responsibilities related to lean management completed the questionnaire. The results demonstrated that the implementation levels of lean practices and the lean performance outcomes of the Jordanian pharmaceutical company varied in comparison to the OPEX project. The overall assessment showed that the Jordanian company is excellent in the total quality management bundle (at or above the levels of the benchmarked data), good in the human resource bundle (almost at the levels of the benchmarked data), acceptable in the just-in-time bundle (below the levels of the benchmarked data), and weak in the total preventive maintenance bundle (considerably below the levels of the benchmarked data). There are few benchmarking studies in the pharmaceutical industry in the area of lean management. In particular, this area is under-investigated in the developing world. The current study provides insights into the value of benchmarking key lean metrics against leading companies. This approach is expected to support pharmaceutical industry managers in the developing world to evaluate their current lean state, estimate the desired state based on the benchmarking results, and set appropriate strategies to promote lean management and operational excellence in their companies.Â

Suggested Citation

  • Bashar A. Alkhalidi & Ayman Bahjat Abdallah, 2018. "Lean Bundles and Performance Outcomes in the Pharmaceutical Industry: Benchmarking a Jordanian Company and Operational Excellence International Project," Modern Applied Science, Canadian Center of Science and Education, vol. 12(8), pages 1-90, August.
    • Handle: RePEc:ibn:masjnl:v:12:y:2018:i:8:p:90
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    References listed on IDEAS

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    1. Firas I. Mahmoud Saleh & Rateb J. Sweis & Bayan Y. Abdelqader & Ayman B. Abdallah & Mazen Arafeh, 2017. "The effect of TQM dimensions on the performance of international non-governmental organisations operating in Jordan," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 21(4), pages 443-459.
    2. Tortorella, Guilherme Luz & Miorando, Rogério & Marodin, Giuliano, 2017. "Lean supply chain management: Empirical research on practices, contexts and performance," International Journal of Production Economics, Elsevier, vol. 193(C), pages 98-112.
    3. Hala Awad & Zu'bi M.F. Al-Zu'bi & Ayman Bahjat Abdallah, 2016. "A Quantitative Analysis of the Causes of Drug Shortages in Jordan: A Supply Chain Perspective," International Business Research, Canadian Center of Science and Education, vol. 9(6), pages 53-63, June.
    4. Heiko Gebauer & Michael Kickuth & Thomas Friedli, 2009. "Lean management practices in the pharmaceutical industry," International Journal of Services and Operations Management, Inderscience Enterprises Ltd, vol. 5(4), pages 463-481.
    5. Phan, Anh Chi & Abdallah, Ayman Bahjat & Matsui, Yoshiki, 2011. "Quality management practices and competitive performance: Empirical evidence from Japanese manufacturing companies," International Journal of Production Economics, Elsevier, vol. 133(2), pages 518-529, October.
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    Cited by:

    1. Bana Al-ma’ani & Shaker Al-Qudah & Husam Shrouf, 2019. "The Impact of Corporate Social Responsibility on Organizational Performance in Telecommunication Sector in Jordan," Modern Applied Science, Canadian Center of Science and Education, vol. 13(4), pages 1-1, April.

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    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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