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The effect of TQM dimensions on the performance of international non-governmental organisations operating in Jordan

Author

Listed:
  • Firas I. Mahmoud Saleh
  • Rateb J. Sweis
  • Bayan Y. Abdelqader
  • Ayman B. Abdallah
  • Mazen Arafeh

Abstract

This paper aims to empirically investigate the effect of total quality management (TQM) dimensions on the performance of international non-governmental organisations (INGOs) operating in Jordan. Around 40 INGOs are currently working in responding to the Syrian crises in Jordan. Seventy three managerial staff of 23 INGOs have participated in the research survey. Analysis of the data has showed that four out of six TQM dimensions have significant contribution in the performance of INGOs operating in Jordan. More insights on implementation of TQM dimensions as well as how the perception of INGOs performance differs according to the demographic variables have been presented through the paper. Hence, managers can orient their efforts and resources towards more proper performance improvement pathways.

Suggested Citation

  • Firas I. Mahmoud Saleh & Rateb J. Sweis & Bayan Y. Abdelqader & Ayman B. Abdallah & Mazen Arafeh, 2017. "The effect of TQM dimensions on the performance of international non-governmental organisations operating in Jordan," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 21(4), pages 443-459.
    • Handle: RePEc:ids:ijpqma:v:21:y:2017:i:4:p:443-459
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    Cited by:

    1. Bashar A. Alkhalidi & Ayman Bahjat Abdallah, 2018. "Lean Bundles and Performance Outcomes in the Pharmaceutical Industry: Benchmarking a Jordanian Company and Operational Excellence International Project," Modern Applied Science, Canadian Center of Science and Education, vol. 12(8), pages 1-90, August.
    2. Ali Bassam Mahmoud & Mayssa Alatrash & Leonora Fuxman & Abdelrhman Ahmad Meero & Eiad Yafi, 2019. "Total Quality Management Boosters and Blockers in a Humanitarian Setting: An Exploratory Investigation," SAGE Open, , vol. 9(2), pages 21582440198, April.
    3. Bana Al-ma’ani & Shaker Al-Qudah & Husam Shrouf, 2019. "The Impact of Corporate Social Responsibility on Organizational Performance in Telecommunication Sector in Jordan," Modern Applied Science, Canadian Center of Science and Education, vol. 13(4), pages 1-1, April.

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