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Quality of Working Life in the Emergency Department: Physicians’ and Nurses’ Perspective

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  • Naser Saif

Abstract

This descriptive phenomenological qualitative case study aimed to examine the perceptions of emergency department (ED) workers regarding quality of working life (QWL). Nine QWL dimensions were investigated. Two rounds of individual semi-structured face-to-face in-depth interviews were held with 5 physicians and 11 nurses. Data were analyzed using Colaizzi’s process. The findings indicate that most negative QWL issues centered on high workload and poor salary. EDs should deploy additional resources to improve the QWL of ED workers.

Suggested Citation

  • Naser Saif, 2016. "Quality of Working Life in the Emergency Department: Physicians’ and Nurses’ Perspective," International Journal of Business and Management, Canadian Center of Science and Education, vol. 11(3), pages 1-73, February.
    • Handle: RePEc:ibn:ijbmjn:v:11:y:2016:i:3:p:73
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    References listed on IDEAS

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    1. Vicente Royuela & Jordi López-Tamayo & Jordi Suriñach, 2008. "The Institutional vs. the Academic Definition of the Quality of Work Life. What is the Focus of the European Commission?," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 86(3), pages 401-415, May.
    2. Hend Al Muftah & Hanan Lafi, 2011. "Impact of QWL on employee satisfaction case of oil and gas industry in Qatar," Advances in Management and Applied Economics, SCIENPRESS Ltd, vol. 1(2), pages 1-6.
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    More about this item

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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