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A Multi-Criteria Model to Evaluate Public Services Contracts

Author

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  • Luís Valadares Tavares
  • Pedro Arruda

Abstract

A major trend to improve Public Administration has been the increase of contracting out services hoping to achieve better levels of performance. However, the effectiveness and efficiency of this approach implies the application of appropriate models to evaluate such performance This is why a multi-criteria model was developed by the authors to evaluate and to improve the performance of public services contracts focusing on four key dimensions- the process of contract formation, the contract costs, the benefits achieved by the contract execution and its impacts. The proposed model provides a stable, consistent and integrated framework allowing not just the evaluation of contracts but also the identification of the priorities for improvement. A successful application to the evaluation of Home Respiratory Services is also presented.

Suggested Citation

  • Luís Valadares Tavares & Pedro Arruda, 2022. "A Multi-Criteria Model to Evaluate Public Services Contracts," International Business Research, Canadian Center of Science and Education, vol. 15(3), pages 1-85, March.
    • Handle: RePEc:ibn:ibrjnl:v:15:y:2022:i:3:p:85
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    References listed on IDEAS

    as
    1. James S. Dyer, 2016. "Multiattribute Utility Theory (MAUT)," International Series in Operations Research & Management Science, in: Salvatore Greco & Matthias Ehrgott & José Rui Figueira (ed.), Multiple Criteria Decision Analysis, edition 2, chapter 0, pages 285-314, Springer.
    2. Karen Eggleston & Richard Zeckhauser, 2002. "Government Contracting for Health Care," Discussion Papers Series, Department of Economics, Tufts University 0202, Department of Economics, Tufts University.
    3. Siou Chew Kuek & Cecilia Paradi-Guilford & Toks Fayomi & Saori Imaizumi & Panos Ipeirotis & Patricia Pina & Manpreet Singh, 2015. "The Global Opportunity in Online Outsourcing," World Bank Publications - Reports 22284, The World Bank Group.
    4. Bernard Roy, 2016. "Paradigms and Challenges," International Series in Operations Research & Management Science, in: Salvatore Greco & Matthias Ehrgott & José Rui Figueira (ed.), Multiple Criteria Decision Analysis, edition 2, chapter 0, pages 19-39, Springer.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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