IDEAS home Printed from https://ideas.repec.org/a/hur/ijarbs/v7y2017i4p437-449.html
   My bibliography  Save this article

Interpersonal Trust among University Employees: An Empirical Investigation

Author

Listed:
  • Zafrul Allam

Abstract

Workforce interpersonal trust is considered as a driving force to increase the efficiency of the organization. The current investigation aimed to explore the degree of interpersonal trust of university employees in terms of their biographical variables such as gender, nationality, experience and qualification. The current investigation carried out among employees working in different colleges of Prince Sattam bin Abdulaziz University. The interpersonal trust questionnaire along with biographical blank sheet was used to gather the responses from the employees. Both descriptive and inferential statistics were used to analyze the data. The investigation results observed that (i) female university employees showed significantly higher degree of professional support than male counterparts, (ii) communication, a dimension of interpersonal trust ranked least by both female & male and Saudi and Non-Saudi employees, (iii) the facets of interpersonal trust, managerial competence and professional support ranked highest by Ph.D. and master & less qualified employees of the PSAU, (iv) high and low experienced group of employees of PSAU did not differ significantly on interpersonal trust and its various facet. The current findings provide certain suggestions to implement to add innovative ideas in the similar kinds of research.

Suggested Citation

  • Zafrul Allam, 2017. "Interpersonal Trust among University Employees: An Empirical Investigation," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 7(4), pages 437-449, April.
    • Handle: RePEc:hur:ijarbs:v:7:y:2017:i:4:p:437-449
    as

    Download full text from publisher

    File URL: http://hrmars.com/hrmars_papers/Interpersonal_Trust_among_University_Employees_An_Empirical_Investigation.pdf
    Download Restriction: no
    File URL: http://hrmars.com/hrmars_papers/Interpersonal_Trust_among_University_Employees_An_Empirical_Investigation.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Frédérique Six, 2007. "Building interpersonal trust within organizations: a relational signalling perspective," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 11(3), pages 285-309, September.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Dhanesh, Ganga S. & Sriramesh, Krishnamurthy, 2018. "Culture and Crisis Communication: Nestle India's Maggi Noodles Case," Journal of International Management, Elsevier, vol. 24(3), pages 204-214.
    2. Muhammad Waseem Bari & Muhammad Abrar & Mohsin Bashir & Sajjad Ahmad Baig & Meng Fanchen, 2019. "Soft Issues During Cross-Border Mergers and Acquisitions and Industry Performance, China–Pakistan Economic Corridor Based View," SAGE Open, , vol. 9(2), pages 21582440198, April.
    3. Jan Činčera & Grzegorz Mikusiński & Bohuslav Binka & Luis Calafate & Cristina Calheiros & Alexandra Cardoso & Marcus Hedblom & Michael Jones & Alex Koutsouris & Clara Vasconcelos & Katarzyna Iwińska, 2019. "Managing Diversity: The Challenges of Inter-University Cooperation in Sustainability Education," Sustainability, MDPI, vol. 11(20), pages 1-16, October.
    4. Shuoli Wang & Yanping Li & Yidong Tu, 2019. "Linking Proactive Personality to Life Satisfaction in the Chinese Context: The Mediation of Interpersonal Trust and Moderation of Positive Reciprocity Beliefs," Journal of Happiness Studies, Springer, vol. 20(8), pages 2471-2488, December.
    5. Yesim Kustepeli & Yaprak Gulcan & Muırat Yercan & Batuhan Yıldırım, 2023. "The role of agricultural development cooperatives in establishing social capital," The Annals of Regional Science, Springer;Western Regional Science Association, vol. 70(3), pages 681-704, June.
    6. Lang, Bodo & Botha, Elsamari & Robertson, Jeandri & Kemper, Joya A. & Dolan, Rebecca & Kietzmann, Jan, 2020. "How to grow the sharing economy? Create Prosumers!," Australasian marketing journal, Elsevier, vol. 28(3), pages 58-66.
    7. Kroeger, Frens, 2015. "The development, escalation and collapse of system trust: From the financial crisis to society at large," European Management Journal, Elsevier, vol. 33(6), pages 431-437.
    8. Urvashi Tandon & Amit Mittal & Sridhar Manohar, 2021. "Examining the impact of intangible product features and e-commerce institutional mechanics on consumer trust and repurchase intention," Electronic Markets, Springer;IIM University of St. Gallen, vol. 31(4), pages 945-964, December.
    9. Johanna Kujala & Hanna Lehtimäki & Raminta Pučėtaitė, 2016. "Trust and Distrust Constructing Unity and Fragmentation of Organisational Culture," Journal of Business Ethics, Springer, vol. 139(4), pages 701-716, December.
    10. Constantinos Choromides, 2021. "Leading change in Financial Service Organisations: An Exploration of Employees’ Perceptions of Management of Change Using an Organisational Justice Framework," SPOUDAI Journal of Economics and Business, SPOUDAI Journal of Economics and Business, University of Piraeus, vol. 71(3-4), pages 67-97, July-Dece.
    11. Oghazi, Pejvak & Karlsson, Stefan & Hellström, Daniel & Hjort, Klas, 2018. "Online purchase return policy leniency and purchase decision: Mediating role of consumer trust," Journal of Retailing and Consumer Services, Elsevier, vol. 41(C), pages 190-200.
    12. Matthias Mahlendorf, 2015. "Allowance for failure: reducing dysfunctional behavior by innovating accountability practices," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 19(3), pages 655-686, August.
    13. Shao, Bingjia & Cheng, Zhendong & Wan, Lijuan & Yue, Jie, 2021. "The impact of cross border E-tailer's return policy on consumer's purchase intention," Journal of Retailing and Consumer Services, Elsevier, vol. 59(C).
    14. Sørensen, Ole H. & Hasle, Peter & Pejtersen, Jan H., 2011. "Trust relations in management of change," Scandinavian Journal of Management, Elsevier, vol. 27(4), pages 405-417.
    15. Julien Etienne, 2013. "Ambiguity and relational signals in regulator–regulatee relationships," Regulation & Governance, John Wiley & Sons, vol. 7(1), pages 30-47, March.
    16. Ahmad Samed Al-Adwan & Mohammad Kasem Alrousan & Husam Yaseen & Amer Muflih Alkufahy & Malek Alsoud, 2022. "Boosting Online Purchase Intention in High-Uncertainty-Avoidance Societies: A Signaling Theory Approach," JOItmC, MDPI, vol. 8(3), pages 1-20, August.
    17. Robert Hurley, 2023. "An Organizational Capacity for Trustworthiness: A Dynamic Routines Perspective," Journal of Business Ethics, Springer, vol. 188(3), pages 589-601, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hur:ijarbs:v:7:y:2017:i:4:p:437-449. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Hassan Danial Aslam (email available below). General contact details of provider: http://hrmars.com/index.php/pages/detail/IJARBSS .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.