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Relationship Marketing Communication Case Study: Communication Between Managers And Employees


  • MIRONESCU, Alexandra
  • STEPIEN, Sebastian


The current situation, of unprecedented development of the internal marketing and of the communication within it, commits any researcher who is drawn to this field, to accuracy, clarity, coherence and astuteness while identifying the mode in which the internal communication plan can be elaborated in tight connection with the organizations relational marketing objectives (hired personnels satisfaction).Communication remains the main interaction element in the internal marketing. However, the indicators with maximum impact on employees satisfaction must be discovered and tested.The present study takes into consideration a series of communication variables and submits them to ergonomic tests (descriptive and causal) in order to add value to the managerial planning of the communication strategy.

Suggested Citation

  • MIRONESCU, Alexandra & STEPIEN, Sebastian, 2012. "Relationship Marketing Communication Case Study: Communication Between Managers And Employees," Holistic Marketing Management Journal, Holistic Marketing Management, vol. 2(4), pages 33-37, September.
  • Handle: RePEc:hmm:journl:v:2:y:2012:i:4:p:33-37

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    References listed on IDEAS

    1. Pitt, Leyland F. & Foreman, Susan K., 1999. "Internal Marketing Role in Organizations: A Transaction Cost Perspective," Journal of Business Research, Elsevier, vol. 44(1), pages 25-36, January.
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    More about this item


    relational marketing; internal marketing; communication; employees satisfaction;

    JEL classification:

    • M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing


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