IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v15y2023i7p5614-d1104847.html
   My bibliography  Save this article

Chatbots in Education and Research: A Critical Examination of Ethical Implications and Solutions

Author

Listed:
  • Chokri Kooli

    (Telfer School of Management, The University of Ottawa, Ottawa, ON K1N 6N5, Canada)

Abstract

A new era of education and research based on chatbots and artificial intelligence is quickly growing. However, the application of these new systems is associated with several challenges and limitations, mainly related to ethics. This paper explores the potential use of AI systems and chatbots in the academic field and their impact on research and education from an ethical perspective. Through a qualitative methodology, the researcher perform exploratory research and data collection based on expert analysis and interpretation. The researcher conducted a comprehensive review of the main potential challenges associated with the use of chatbots in education and research to identify current practices, challenges, and opportunities. This explorative work provides a foundational understanding of the studied topic. It also helps us to better understand the subjective experiences and perspectives of the observed phenomenon, and uncovers their meanings and proposes potential solutions to the observed issues. This study examines the advantages and limitations of AI systems and chatbots, as well as their role in supporting human expertise and judgment. The paper also discusses the ethical challenges related to the use of AI systems and chatbots in research, as well as the potential for misuse and exploitation. It also proposes effective solutions to the observed ethical dilemmas. The research admits that we live in a new era of AI-based education and research. The observed technological advancements will definitely shift research processes and transform educative systems, especially in term of assessments. Digital assessments are going to disappear and assessment methods need to be more creative and innovative. The paper highlights the necessity of adaptation to the new reality of AI systems and chatbots. Co-living, sustainability and continuous adaptation to the development of these systems will become a matter of emergency. Raising awareness, adopting appropriate legislations and solidifying ethical values will strengthen research and protect educational systems. The presence of AI systems and chatbots in education needs to be considered as an opportunity for development rather than a threat.

Suggested Citation

  • Chokri Kooli, 2023. "Chatbots in Education and Research: A Critical Examination of Ethical Implications and Solutions," Sustainability, MDPI, vol. 15(7), pages 1-15, March.
    • Handle: RePEc:gam:jsusta:v:15:y:2023:i:7:p:5614-:d:1104847
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/15/7/5614/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/15/7/5614/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Yogesh K. Dwivedi & David Wastell & Sven Laumer & Helle Zinner Henriksen & Michael D. Myers & Deborah Bunker & Amany Elbanna & M. N. Ravishankar & Shirish C. Srivastava, 2015. "Research on information systems failures and successes: Status update and future directions," Information Systems Frontiers, Springer, vol. 17(1), pages 143-157, February.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Maria Karyotaki & Athanasios Drigas & Charalabos Skianis, 2024. "Contributions of the 9-Layered Model of Giftedness to the Development of a Conversational Agent for Healthy Ageing and Sustainable Living," Sustainability, MDPI, vol. 16(7), pages 1-18, March.
    2. Eugène Loos & Johanna Gröpler & Marie-Louise Sophie Goudeau, 2023. "Using ChatGPT in Education: Human Reflection on ChatGPT’s Self-Reflection," Societies, MDPI, vol. 13(8), pages 1-18, August.
    3. Serap Kalfaoğlu, 2023. "Social Sustainability Indicators from Employees’ Perspective: A Qualitative Study on Whether Social Sustainability in Businesses Is Perceived as a Necessity, Preference, or Dream," Sustainability, MDPI, vol. 15(10), pages 1-15, May.
    4. Marian Oliński & Krzysztof Krukowski & Kacper Sieciński, 2024. "Bibliometric Overview of ChatGPT: New Perspectives in Social Sciences," Publications, MDPI, vol. 12(1), pages 1-16, March.
    5. Stefan Voß, 2023. "Bus Bunching and Bus Bridging: What Can We Learn from Generative AI Tools like ChatGPT?," Sustainability, MDPI, vol. 15(12), pages 1-19, June.
    6. Carlos Cacciuttolo & Yaneth Vásquez & Deyvis Cano & Fernando Valenzuela, 2023. "Research Thesis for Undergraduate Engineering Programs in the Digitalization Era: Learning Strategies and Responsible Research Conduct Road to a University Education 4.0 Paradigm," Sustainability, MDPI, vol. 15(14), pages 1-27, July.
    7. Pethigmage Perera & Madushan Lankathilaka, 2023. "AI in Higher Education: A Literature Review of ChatGPT and Guidelines for Responsible Implementation," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 7(6), pages 306-314, June.
    8. Zied Bahroun & Chiraz Anane & Vian Ahmed & Andrew Zacca, 2023. "Transforming Education: A Comprehensive Review of Generative Artificial Intelligence in Educational Settings through Bibliometric and Content Analysis," Sustainability, MDPI, vol. 15(17), pages 1-40, August.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Talukder, Md. Shamim & Sorwar, Golam & Bao, Yukun & Ahmed, Jashim Uddin & Palash, Md. Abu Saeed, 2020. "Predicting antecedents of wearable healthcare technology acceptance by elderly: A combined SEM-Neural Network approach," Technological Forecasting and Social Change, Elsevier, vol. 150(C).
    2. Vidyanand Choudhary & Mingdi Xin & Zhe Zhang, 2023. "Sequential IT Investment: Can the Risk of IT Implementation Failure Be Your Friend?," Information Systems Research, INFORMS, vol. 34(3), pages 1017-1044, September.
    3. de Camargo Fiorini, Paula & Roman Pais Seles, Bruno Michel & Chiappetta Jabbour, Charbel Jose & Barberio Mariano, Enzo & de Sousa Jabbour, Ana Beatriz Lopes, 2018. "Management theory and big data literature: From a review to a research agenda," International Journal of Information Management, Elsevier, vol. 43(C), pages 112-129.
    4. Jong Uk Kim & Rajiv Kishore, 2019. "Do we Fully Understand Information Systems Failure? An Exploratory Study of the Cognitive Schema of IS Professionals," Information Systems Frontiers, Springer, vol. 21(6), pages 1385-1419, December.
    5. Sunyoung Hlee & Jimin Lee & Daeseop Moon & Changsok Yoo, 0. "The acceptance of ‘intelligent trade shows’: Visitors’ evaluations of IS innovation," Information Systems Frontiers, Springer, vol. 0, pages 1-13.
    6. Babak Abedin & Christian Meske & Iris Junglas & Fethi Rabhi & Hamid R. Motahari-Nezhad, 2022. "Designing and Managing Human-AI Interactions," Information Systems Frontiers, Springer, vol. 24(3), pages 691-697, June.
    7. Roman Lukyanenko & Andrea Wiggins & Holly K. Rosser, 0. "Citizen Science: An Information Quality Research Frontier," Information Systems Frontiers, Springer, vol. 0, pages 1-23.
    8. Tung-Hsien Wu & Shi-Ming Huang & Shaio Yan Huang & David C. Yen, 2017. "The effect of competencies, team problem-solving ability, and computer audit activity on internal audit performance," Information Systems Frontiers, Springer, vol. 19(5), pages 1133-1148, October.
    9. Jaroslav Vrchota & Petr Řehoř & Monika Maříková & Martin Pech, 2020. "Critical Success Factors of the Project Management in Relation to Industry 4.0 for Sustainability of Projects," Sustainability, MDPI, vol. 13(1), pages 1-19, December.
    10. Adriano Olímpio Tonelli & Paulo Henrique Souza Bermejo & Pâmela Aparecida dos Santos & Larissa Zuppo & André Luiz Zambalde, 2017. "It governance in the public sector: a conceptual model," Information Systems Frontiers, Springer, vol. 19(3), pages 593-610, June.
    11. Michael Weber & Martin Engert & Norman Schaffer & Jörg Weking & Helmut Krcmar, 2023. "Organizational Capabilities for AI Implementation—Coping with Inscrutability and Data Dependency in AI," Information Systems Frontiers, Springer, vol. 25(4), pages 1549-1569, August.
    12. Bosse, Douglas & Thompson, Steven & Ekman, Peter, 2023. "In consilium apparatus: Artificial intelligence, stakeholder reciprocity, and firm performance," Journal of Business Research, Elsevier, vol. 155(PA).
    13. Yogesh K. Dwivedi & Nir Kshetri & Laurie Hughes & Nripendra P. Rana & Abdullah M. Baabdullah & Arpan Kumar Kar & Alex Koohang & Samuel Ribeiro-Navarrete & Nina Belei & Janarthanan Balakrishnan & Sripa, 2023. "Exploring the Darkverse: A Multi-Perspective Analysis of the Negative Societal Impacts of the Metaverse," Information Systems Frontiers, Springer, vol. 25(5), pages 2071-2114, October.
    14. Rajesh Chandwani & Rahul De’, 2017. "Doctor-patient interaction in telemedicine: Logic of choice and logic of care perspectives," Information Systems Frontiers, Springer, vol. 19(4), pages 955-968, August.
    15. Iannacci, Federico & Cornford, Tony, 2017. "Unravelling casual and temporal influences underpinning monitoring systems success: a typological approach," LSE Research Online Documents on Economics 84049, London School of Economics and Political Science, LSE Library.
    16. Placide Poba-Nzaou & Malatsi Galani & Chaima Aloui, 2022. "Business Intelligence Adoption and Implementation Risk in SMEs: Insights From an Empirical Study in Tunisia," International Journal of Business Intelligence Research (IJBIR), IGI Global, vol. 13(1), pages 1-22, January.
    17. Palaco, Ileana & Park, Min Jae & Kim, Suk Kyoung & Rho, Jae Jeung, 2019. "Public–private partnerships for e-government in developing countries: An early stage assessment framework," Evaluation and Program Planning, Elsevier, vol. 72(C), pages 205-218.
    18. Dwivedi, Yogesh K. & Hughes, Laurie & Kar, Arpan Kumar & Baabdullah, Abdullah M. & Grover, Purva & Abbas, Roba & Andreini, Daniela & Abumoghli, Iyad & Barlette, Yves & Bunker, Deborah & Chandra Kruse,, 2022. "Climate change and COP26: Are digital technologies and information management part of the problem or the solution? An editorial reflection and call to action," International Journal of Information Management, Elsevier, vol. 63(C).
    19. Amany Elbanna & Yogesh Dwivedi & Deborah Bunker & David Wastell, 0. "The Search for Smartness in Working, Living and Organising: Beyond the ‘Technomagic’," Information Systems Frontiers, Springer, vol. 0, pages 1-6.
    20. Abdullah Almuqrin & Ibrahim Mutambik & Abdulaziz Alomran & Justin Zuopeng Zhang, 2023. "Information System Success for Organizational Sustainability: Exploring the Public Institutions in Saudi Arabia," Sustainability, MDPI, vol. 15(12), pages 1-25, June.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:15:y:2023:i:7:p:5614-:d:1104847. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.