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Evaluating a User-Centered Environment-Friendly Mobile Phone App for Tourists and Residents Using Facial-Recognition Software

Author

Listed:
  • Lama Sameer Khoshaim

    (College of Administrative and Financial Sciences, Saudi Electronic University, Riyadh 11673, Saudi Arabia)

  • Serhat Yüksel

    (The School of Business, İstanbul Medipol University, İstanbul 34083, Turkey
    Adnan Kassar School of Business, Lebanese American University, Beirut 1102 2801, Lebanon)

  • Hasan Dinçer

    (The School of Business, İstanbul Medipol University, İstanbul 34083, Turkey)

Abstract

This study aims to examine a user-centered environment-friendly mobile phone app for tourists and residents in Saudi Arabia. To achieve this objective, a new fuzzy decision-making model is constructed. In this scope, by considering a detailed literature examination, eight criteria are identified. Facial expression-based quantum spherical DEMATEL with golden cuts are taken into consideration to examine the possible impact and directions among these criteria. The main contribution of this study is that priority factors in the development of the environment-friendly tourism mobile application can be identified. Moreover, facial expressions of the decision-makers are considered in the fuzzy decision-making analysis. This situation helps us to achieve more appropriate results. The findings demonstrate that user-centeredness is the most significant environment-friendly mobile application performance criterion of the tourism industry. Additionally, functionality is another important determinant with respect to this situation. It is of great importance to ensure customer satisfaction for the mobile applications used in the development of tourism to be successful. Thus, user feedback should be taken into consideration for them to work more effectively. Furthermore, tourism applications should provide users with fast and accurate information. In this context, mobile applications should offer customized offers to users to increase customer satisfaction.

Suggested Citation

  • Lama Sameer Khoshaim & Serhat Yüksel & Hasan Dinçer, 2023. "Evaluating a User-Centered Environment-Friendly Mobile Phone App for Tourists and Residents Using Facial-Recognition Software," Sustainability, MDPI, vol. 15(20), pages 1-23, October.
    • Handle: RePEc:gam:jsusta:v:15:y:2023:i:20:p:14689-:d:1256829
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    References listed on IDEAS

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    1. Waheed, Rida & Sarwar, Suleman & Dignah, Ashwaq, 2020. "The role of non-oil exports, tourism and renewable energy to achieve sustainable economic growth: What we learn from the experience of Saudi Arabia," Structural Change and Economic Dynamics, Elsevier, vol. 55(C), pages 49-58.
    2. Safaa Hussein & Eman Ahmed, 2022. "Mobile Application for Tourism: The Case of Egypt," International Journal of Customer Relationship Marketing and Management (IJCRMM), IGI Global Scientific Publishing, vol. 13(1), pages 1-29, January.
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